Senior Enterprise Architect — CX Transformation

Majid Al Futtaim; Dubai; On-site; AED 420,000 - 640,000; Full time

Job summary

Majid Al Futtaim Global Solutions in Dubai, United Arab Emirates, seeks a Senior Enterprise Architect to lead the customer experience architecture and enterprise strategy. You will govern governance, roadmaps, and portfolio rationalization while guiding major transformation programs across CRM, loyalty, DAM, CMS, eCommerce, and related platforms.

The role requires deep architecture expertise, strong stakeholder management, and the ability to translate business drivers into scalable enterprise

Qualifications

• 10 years of experience across business, information, solution, or technical architecture.
• 8 years of experience managing large enterprise architecture transformation programs.
• Bachelor's or master’s degree in a relevant field, or equivalent experience.
• Strong experience developing enterprise architecture and technology strategies.
• Experience with business and enterprise architecture development and modelling approaches.
• Strong business acumen and structured problem-solving capabilities.
• Excellent planning and organizational skills.
• Strong consulting, facilitation, negotiation, and presentation capabilities.
• Ability to lead teams and communicate architecture vision effectively to stakeholders.
• Strong stakeholder management skills across business and technology functions.

Responsibilities

• Establish governance, architecture standards, principles, roadmaps, reporting, and communication across the organization.
• Lead architecture discussions and strategic initiatives related to the customer experience domain.
• Define and maintain customer experience architecture across customer channels, CRM, loyalty, DAM, CMS, eCommerce, and related platforms.
• Demonstrate enterprise architecture capabilities across business, application, information, data, integration, and technology domains.
• Translate business drivers and future-state requirements into scalable architectures.
• Provide architecture guidance to project and application architects across technology initiatives.
• Assess enterprise application landscape and develop consolidation roadmaps.
• Support architecture governance and change advisory boards.

Skills

Enterprise Architecture

Customer Experience Architecture

Leadership

Stakeholder Management

Architecture Governance

Strategic Planning

SDLC

Agile-Lean Practices

Education

Bachelor's or Master's degree in a relevant field

Tools

CRM platforms

Content Management Systems

Digital Asset Management

Job description

Majid Al Futtaim Global Solutions in Dubai, United Arab Emirates, seeks a Senior Enterprise Architect to lead the customer experience architecture and enterprise strategy. You will govern governance, roadmaps, and portfolio rationalization while guiding major transformation programs across CRM, loyalty, DAM, CMS, eCommerce, and related platforms.

The role requires deep architecture expertise, strong stakeholder management, and the ability to translate business drivers into scalable enterprise