Senior Dynamics 365 CRM Lead — Remote (Power Platform)

NorthBay Solutions LLC; United Arab Emirates; Remote; AED 350,000 - 520,000; Full time

Job summary

NorthBay Solutions LLC is seeking a Functional Lead with 10+ years of experience to design and implement CRM solutions using Microsoft Dynamics 365 and Power Platform. The role focuses on translating business processes into CRM solutions across Sales, Customer Service, and Marketing, with a remote-first model and potential UAE relocation.

The candidate will lead functional design, document configurations, train users, and guide teams through the CRM lifecycle, ensuring best practices and strong

Qualifications

• 10+ years of experience in CRM functional consulting, business analysis, or functional leadership.
• Strong hands-on experience with Microsoft Dynamics 365 CRM and Power Platform.
• Good functional expertise across Sales, Customer Service, and Marketing processes/modules.
• Proven experience in process mapping, requirements gathering, CRM configuration, and functional documentation.
• Experience in conducting user training, workshops, UAT, and stakeholder engagement.
• Strong analytical, communication, documentation, and stakeholder management skills.
• Ability to translate business needs into practical and scalable CRM solutions.

Responsibilities

• Lead business process mapping and functional design for CRM across Sales, Service, and Marketing.
• Translate business requirements into Microsoft Dynamics 365 CRM functional solutions.
• Configure and optimise Dynamics 365 modules, workflows, business rules, forms, views, and processes.
• Collaborate with stakeholders to understand requirements and drive CRM adoption.
• Prepare functional specifications, process documentation, configuration documents, and user guides.
• Support solution testing, validation, and user acceptance activities.
• Deliver user training and knowledge-transfer sessions for business users and stakeholders.
• Provide functional guidance to technical and implementation teams throughout the CRM lifecycle.
• Ensure solutions align with CRM best practices, business objectives, and user experience expectations.

Skills

CRM functional consulting

Business analysis

Functional leadership

Microsoft Dynamics 365 CRM

Power Platform

Stakeholder management

User training

Documentation

UAT

Process mapping

Tools

Microsoft Dynamics 365 CRM

Power Platform

Job description

NorthBay Solutions LLC is seeking a Functional Lead with 10+ years of experience to design and implement CRM solutions using Microsoft Dynamics 365 and Power Platform. The role focuses on translating business processes into CRM solutions across Sales, Customer Service, and Marketing, with a remote-first model and potential UAE relocation.

The candidate will lead functional design, document configurations, train users, and guide teams through the CRM lifecycle, ensuring best practices and strong