Senior Defense Logistics & Key Accounts Lead

DSV; Abu Dhabi; On-site; AED 335,000 - 502,000; Full time

Job summary

DSV is seeking a Senior Operational Key Account Manager - Defense to oversee logistics for strategic Defense/government clients, coordinating air, sea, and warehousing activities. You will drive service excellence, manage relationships, and ensure compliance with export controls and government requirements.

You will lead cross-functional teams to optimize performance, manage tenders and pricing discussions, and deliver reports to management.

Qualifications

• Experience in air and sea freight operations and knowledge of regulatory requirements.
• Proven ability to handle complex tenders for defense/government customers.
• Proficiency with logistics software (WMS, TMS, ERP) and MS Office.

Responsibilities

• Manage end-to-end logistics operations for key Defense/government clients, including air and sea freight forwarding, customs clearance, and warehouse coordination.
• Develop and maintain strong relationships with key Defense accounts to ensure customer satisfaction and long-term partnerships.
• Coordinate with internal departments to ensure timely and accurate delivery service.
• Monitor KPIs/SLA and implement corrective actions as needed.
• Ensure compliance with international shipping regulations and company policies.
• Handle client escalations, providing solutions and acting as liaison between clients and operations.
• Support continuous improvement initiatives to optimize processes and reduce costs.
• Prepare regular reports on account performance and client feedback.
• Oversee scheduling, planning, and allocation of resources for air and sea shipments.
• Perform other duties/projects as assigned by management.
• Know the Defense operation process in terms of pricing, shipments handling, approvals and government relations.

Skills

Defense industry experience

Logistics operations

Client relationship management

Contract management

Education

Bachelor’s degree in Logistics/Supply Chain/Business Administration

Tools

WMS

TMS

ERP

MS Office

Job description

DSV is seeking a Senior Operational Key Account Manager - Defense to oversee logistics for strategic Defense/government clients, coordinating air, sea, and warehousing activities. You will drive service excellence, manage relationships, and ensure compliance with export controls and government requirements.

You will lead cross-functional teams to optimize performance, manage tenders and pricing discussions, and deliver reports to management.