Dubai-based SCM & Order Management Specialist

DSV - Global Transport and Logistics; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

DSV – Global Transport and Logistics in Dubai seeks a Product Specialist, SCMs, Operational Excellence – Air & Sea, Arabian Gulf to configure and onboard customers on our SCMs order management platform, align with global governance and Control Tower models, and serve as the key interface between country teams, Global Product, IT and customers.

Based in Dubai, you will own customer configurations, support end‑to‑end UAT, contribute to governance, documentation, and continuous improvement, and

Qualifications

• Strong understanding of Supply Chain Management and Order Management solutions.
• Strong understanding of CargoWise One and or Tango, enabling full end‑to‑end UAT execution.
• Experience with customer onboarding, configuration, and digital logistics solutions.
• Experience working with Control Tower operating models, data flows, and exception management.
• Experience using IT tools (e.g. ServiceNow).
• Strong stakeholder management and communication skills across local, cluster, and global teams.

Responsibilities

• Own and configure customers on the SCMs order management platform in line with global standards and governance.
• Support design and documentation of SCMs solutions, gathering and validating requirements for improvements.
• Maintain Control Tower service matrices, documentation, and escalation processes.
• Act as first‑line support for SCMs issues across the Arabian Gulf cluster and coordinate escalations to resolution.
• Deliver customer workshops, system demonstrations, and training for internal and external users.
• Collaborate with Global Product Management and Global IT to align with global governance and continuous improvement initiatives.

Skills

SCM & OMS knowledge

CargoWise / Tango experience

Onboarding & configuration

Control Tower exposure

ServiceNow experience

Stakeholder management

Tools

CargoWise One

Tango

ServiceNow

Job description

DSV – Global Transport and Logistics in Dubai seeks a Product Specialist, SCMs, Operational Excellence – Air & Sea, Arabian Gulf to configure and onboard customers on our SCMs order management platform, align with global governance and Control Tower models, and serve as the key interface between country teams, Global Product, IT and customers.

Based in Dubai, you will own customer configurations, support end‑to‑end UAT, contribute to governance, documentation, and continuous improvement, and