Senior Defense Logistics & Key Account Lead

DSV Road GmbH; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

DSV Road GmbH in Abu Dhabi seeks a Senior Operational Key Account Manager to lead end-to-end logistics for strategic Defense/government clients. You will coordinate air/sea freight, customs, and warehousing while driving service excellence and strong client partnerships.

You will oversee KPIs, collaborate with cross-functional teams, and drive continuous improvement to reduce costs and enhance performance in a complex regulatory environment.

Qualifications

• Bachelor’s degree in logistics, supply chain, business admin or related field.
• Proven experience in air and sea freight operations and oversized projects.
• Proficiency with WMS, TMS, ERP and MS Office.

Responsibilities

• Manage end-to-end logistics for key Defense/government clients (air/sea freight, customs, warehouse coordination).
• Develop and maintain strong Defense account relationships for satisfaction and growth.
• Coordinate with operations, customer service, finance, and compliance to ensure timely delivery.
• Monitor KPIs/SLA and implement corrective actions as needed to maintain service levels.
• Ensure compliance with international shipping regulations and company policies.
• Handle escalations and act as liaison between clients and operations teams.
• Support continuous improvement to optimize processes and reduce costs.
• Prepare regular management reports on account performance and challenges.
• Oversee scheduling and allocation of resources for shipments.
• Perform other duties as assigned by supervisor to meet business needs.
• Apply defense operation process knowledge for pricing, shipments, and approvals.
• Take on additional related duties/projects as required.

Skills

Defense logistics ops

Key account management

Air/Sea freight ops

CRM/Client relations

Negotiation

Education

Bachelor’s degree in Logistics / SCM / Business Admin

Tools

WMS

TMS

ERP

MS Office

Job description

DSV Road GmbH in Abu Dhabi seeks a Senior Operational Key Account Manager to lead end-to-end logistics for strategic Defense/government clients. You will coordinate air/sea freight, customs, and warehousing while driving service excellence and strong client partnerships.

You will oversee KPIs, collaborate with cross-functional teams, and drive continuous improvement to reduce costs and enhance performance in a complex regulatory environment.