Senior Defects & Post-Handover Lead

Dubai Holding; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Dubai Holding invites a skilled Civil/Facilities professional to lead Defects Liability Period activities across our completed developments in Dubai. You will manage contractors, drive defect rectification, and coordinate with delivery, quality and technical teams to ensure smooth transitions into operations.

You will inspect sites, engage with homeowners, monitor defect trends, and provide timely, practical solutions while maintaining exceptional customer experience during the post-handover

Qualifications

• Bachelor's degree in Civil Engineering, Facilities Management, or related discipline.
• Valid UAE driving license is required and own car preferred for regular site visits.
• Ability to balance technical issue resolution with customer-facing responsibilities and manage stakeholder expectations.
• Understanding of building construction, building systems, defect diagnosis, contractor management, and technical inspections.

Responsibilities

• Lead Defects Liability Period (DLP) activities across completed developments, ensuring defects are effectively managed and resolved in line with quality and contractual standards.
• Manage contractors, consultants, and project stakeholders to drive rectification works, monitor performance, and ensure accountability for outstanding defects.
• Conduct site inspections of residential units, common areas, and building assets to investigate reported defects, validate concerns, and determine appropriate corrective actions.
• Partner with project delivery, quality, and technical teams to resolve post-handover issues and support the transition of developments into operations.
• Engage with homeowners and residents, provide technical guidance, manage expectations, and resolve complex defect-related concerns.
• Support the resolution of customer complaints by onsite assessments and facilitating practical, timely solutions through stakeholder coordination.
• Monitor defect trends, contractor performance, and outstanding actions, preparing reports and recommendations for operations.
• Deliver high standard of customer experience throughout post-handover period with clear communication and responsive issue resolution.

Education

Bachelor's degree in Civil Engineering, Facilities Management, or related discipline

Job description

Dubai Holding invites a skilled Civil/Facilities professional to lead Defects Liability Period activities across our completed developments in Dubai. You will manage contractors, drive defect rectification, and coordinate with delivery, quality and technical teams to ensure smooth transitions into operations.

You will inspect sites, engage with homeowners, monitor defect trends, and provide timely, practical solutions while maintaining exceptional customer experience during the post-handover