Post-Handover Defects & Quality Lead

Dubai Holding; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Dubai Holding is seeking a skilled defects liaison to lead DLP activities across our completed developments and manage contractors, consultants and stakeholders to drive rectification works. You will conduct site inspections, validate reported defects and coordinate with delivery, quality and technical teams to resolve post-handover issues.

You will engage homeowners, manage expectations, and resolve complex defect-related concerns while supporting customer complaints with onsite assessments and

Qualifications

• Bachelor's degree in Civil Engineering or related discipline.
• 4+ years of experience in a similar role.
• Valid UAE driving license and own car (preferred).
• Strong ability to balance technical and customer-facing responsibilities.
• Knowledge of building construction, defect diagnosis, contractor management and inspections.

Responsibilities

• Lead Defects Liability Period (DLP) activities across completed developments.
• Manage contractors, consultants and stakeholders to drive rectification works and accountability for outstanding defects.
• Conduct site inspections of residential units, common areas and building assets to validate concerns and determine corrective actions.
• Collaborate with project delivery, quality and technical teams to resolve post-handover issues.
• Engage homeowners and residents, provide technical guidance and resolve defect-related concerns.
• Support resolution of customer complaints with onsite assessments and timely solutions.
• Monitor defect trends and contractor performance; prepare reports for decision-making.
• Deliver high customer experience during post-handover with clear communication and responsive issue resolution.

Skills

Contractor management

Stakeholder management

Site inspections

Defects management

Building construction knowledge

Driving license

Own car

Education

Bachelor's degree in Civil Engineering

Job description

Dubai Holding is seeking a skilled defects liaison to lead DLP activities across our completed developments and manage contractors, consultants and stakeholders to drive rectification works. You will conduct site inspections, validate reported defects and coordinate with delivery, quality and technical teams to resolve post-handover issues.

You will engage homeowners, manage expectations, and resolve complex defect-related concerns while supporting customer complaints with onsite assessments and