Post-Handover Relations Specialist

Majid Al Futtaim; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Majid Al Futtaim in Dubai seeks a Senior Associate for Post-Handover Relations to manage defect cases, coordinate inspections, and communicate progress to owners after handover. You will ensure timely closure within service standards, interacting with CRM teams, contractors, and property representatives.

The role requires a bachelor’s degree in a relevant field and 2–3 years in customer service, with strong documentation, English fluency, and the ability to manage multiple cases under SLA

Qualifications

• Bachelor's degree in a relevant field and 2–3 years in customer service or handover roles.
• Experience coordinating defects, inspections, and contractor actions is preferred.
• Strong documentation and communication skills with customers and teams.

Responsibilities

• Act as primary contact for defect reporting during Defects Liability Period.
• Coordinate site inspections with contractors, engineers, and owners.
• Maintain case records detailing property, defect, documentation, and expectations.
• Escalate high-impact or delayed cases to management and ensure SLAs are met.

Skills

Post-handover relations

Defects liability management

Site visit coordination

Customer case management

Contractor coordination

Education

Bachelor's degree in Business Administration/Construction Management/Engineering

Tools

Microsoft Office

Customer Relationship Management systems

Job description

Majid Al Futtaim in Dubai seeks a Senior Associate for Post-Handover Relations to manage defect cases, coordinate inspections, and communicate progress to owners after handover. You will ensure timely closure within service standards, interacting with CRM teams, contractors, and property representatives.

The role requires a bachelor’s degree in a relevant field and 2–3 years in customer service, with strong documentation, English fluency, and the ability to manage multiple cases under SLA