Senior Data Platform Customer Success Engineer

Coinscapture; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Benefits offered by this job

Private medical insurance

Life and Disability insurance with AD&

Employee Assistance Program (EAP)

Housing allowance

Education allowance

Annual flight allowance

Learning resources (LinkedIn Learning,

Volunteer time

Job summary

Veeam Software in the United Arab Emirates is seeking a Customer Success Engineer to own long-term customer outcomes across the Veeam Data Platform. You will lead onboarding, adoption, and optimization while identifying churn risk and migrations to drive value.

You will apply DR&R expertise to conduct recovery simulations, build protection plans, and report on resilience metrics. Strong English, VMCE, and cloud experience are essential for success.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery
• Advanced level of English
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert

Responsibilities

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform
• Run recovery simulations; apply the DRMM model to track and report resilience posture; deliver quarterly resilience reports
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion
• Operate with a long-term account assignment model tied to ARR and growth potential (5-50 Enterprise and Commercial-Named accounts with $100K+ ARR)
• Own the technical success plan and adoption roadmap; influence pricing, terms and renewal terms in partnership with Sales and CS leadership

Skills

Customer-facing engineering

English fluency

OS & virtualization

Automation scripting

DR&R expertise

VMCE certification

AWS/Azure certifications

Tools

AWS

Azure

Job description

Veeam Software in the United Arab Emirates is seeking a Customer Success Engineer to own long-term customer outcomes across the Veeam Data Platform. You will lead onboarding, adoption, and optimization while identifying churn risk and migrations to drive value.

You will apply DR&R expertise to conduct recovery simulations, build protection plans, and report on resilience metrics. Strong English, VMCE, and cloud experience are essential for success.