Senior D365 CRM & App Support Engineer

Abu Dhabi Securities Exchange; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Abu Dhabi Securities Exchange is seeking an expert-level Application Support professional to provide advanced technical support for core applications and to minimize downtime in line with the organization’s objectives.

You will lead incident resolution within SLAs, perform root cause analyses, and coordinate with internal and third-party teams to ensure seamless operation and reliable services for trading platforms.

Qualifications

• Provide advanced technical support for complex applications.
• Adhere to SLAs to maintain high service delivery standards.
• Conduct root cause analysis and implement preventive measures.

Responsibilities

• Plan and organize work for junior team members to meet objectives.
• Provide on-the-job training and feedback to support development.
• Lead incident identification and resolution within SLAs.
• Conduct root cause analysis and implement preventive measures.
• Coordinate with internal and external teams during triage.
• Maintain documentation and knowledge base articles.

Job description

Abu Dhabi Securities Exchange is seeking an expert-level Application Support professional to provide advanced technical support for core applications and to minimize downtime in line with the organization’s objectives.

You will lead incident resolution within SLAs, perform root cause analyses, and coordinate with internal and third-party teams to ensure seamless operation and reliable services for trading platforms.