Senior Customer Solution Engineer

KONE; Dubai; On-site; AED 210,000 - 330,000; Full time

Job summary

KONE Dubai is seeking a CSE Engineer - Solution to translate customer needs into product-specific requirements and coordinate all engineering work until handover to maintenance. This role covers elevators, escalators and Autowalks, including high-rise projects and non-standard solutions tendering.

You will support Front Line CSE field operations and the sales team in delivery, ensuring compliance with codes, standards, and local regulations while delivering cost- and lead-time efficient

Qualifications

• Diploma / Bachelors degree in Mechanical, Electrical and Civil Engineering.
• Minimum five years' experience with AutoCAD.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Excellent communication and influencing skills in English; French as an asset.
• Knowledge of BIM will be an asset.
• Excellent collaboration skills and ability to work with diverse teams.
• Strong analytical thinking and attention to detail.
• Ability to work with global colleagues across time zones and languages.
• Understanding of elevator/escalator/Advanced People Flow solutions is a plus.

Responsibilities

• Collaborate with Sales to identify the optimal KONE product for non-standard requirements.
• Ensure offers are competitive and reflect accurate product platforms.
• Involve Supply Line installation and project management for accurate costings.
• Create detailed product plans and specifications for corporate and local materials.
• Perform energy calculations and simple traffic analyses for projects.
• Coordinate product lead times with Supply Line and local sourcing.
• Verify installability and cost/effort impact of installation in non-standard cases.
• Ensure compliance with codes, regulations, and KONE engineering policy.
• Provide content for pre-booking reviews and support holistic product planning.

Skills

Communication skills

Influencing skills

Analytical thinking

Collaboration

Cross-cultural teamwork

English language

French language (asset)

Education

Diploma / Bachelors degree in Mechanical Electrical and Civil Engineering

Tools

AutoCAD

MS Office

BIM

Job description

A CSE Engineer Solution provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is responsible for coordinating all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions tendering with expertise on KONE products like Elevators Escalators and Autowalks machine-room-less elevators high rises

He/she provides technical expertise support to the Front Line CSE field operation and sales team in the Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers contract specifications by cost and lead time effective way while ensuring compliance with codes and standards.

Responsibilities and key tasks

• Collaboration with sales:

• Responsible for finding the optimal KONE product to meet the customers needs for non-standard with Special Engineering requirements.

• Selects the correct product platform on which to make the offer and ensures the offer is Competitive.

Product planning Costing:

• Involves Supply Line installation maintenance and project management to understand both the materials and the service cost of the product when needed.

• Responsible for correct product costings in non-standard cases both for corporate and local Materials

Product planning Specs:

• Accountable for detailed custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)

• Creates product specifications for corporate materials and local materials.

• Performs initial and revised non-standard energy calculations.

• Performs simple traffic analyses.

• When accountable for the overall engineering of the project:

• Accountable for technical site surveys

• Accountable for the technical content of the order between MS 0b and MS 2z

Product planning Availability and lead times

• Coordinates product lead times from Supply Line and local sourcing

Product planning Installability

• Ensures that the proposed product can be installed

• Ensures that the cost and work effort impact of installation is part of product plans especially in non-standard installation situations

Product planning Maintainability

• Ensures that the planned proposed product fulfils the customers product lifecycle needs

• Identifies possible deviations from standard maintenance methods and ensures that resolutions are found

Product planning Compliance

• Ensures that the proposed product fulfils local codes regulations and safety requirements

• Ensures alignment with environmental regulations

• Ensures that the planned product complies with KONEs Engineering Policy

Key tasks in the KONE Customer process

• Provides content for pre-booking reviews (technical product costs lead times risks and verification of technical content in contracts)

• Executes activities for holistic product planning

Key tasks in the KONE Delivery process

Accountable for creation of layouts Analyses change requirements and makes proposals on new product design Provides needed details to the CSE Specialist on ordering materials and completing the documentation process Provides product-related information to the Project Manager Installation Supervisor and Maintenance Supervisor CSE Engineer - Solution role in the KONE SEB process Shares knowledge with maintenance as needed General responsibilities Participates in product and new service release information-sharing sessions Provides technical trainings to Sales Installation and Maintenance as per Front Line needs Offers input to the product offering management about customization standardization and interface requirements for the portfolio.

Requirements for the role

• Diploma / Bachelors degree in Mechanical Electrical and Civil Engineering

• Candidate with a minimum of five years of experience in AutoCAD

• Proficient with MS Office Word Excel and PowerPoint.

• Excellent communication and influencing skills in English French as an asset

• Knowledge of BIM will be an asset.

• Excellent collaboration skills and the capability to work in a team with people from different cultural backgrounds

• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.

• Ability to work with global colleagues considering different time zones language competencies and differences in working culture.

• Excellent technical understanding of elevator escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.

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