Senior Customer Engineer Saudi Arabia

Cloudflare; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Cloudflare in Dubai, UAE, is seeking a Customer Engineer to support regional growth in Saudi Arabia. You will partner with account teams to map customer needs to Cloudflare solutions across DNS, CDN, Zero Trust, Network Security, and Workers.

You will lead technical validation, architect demonstrations, and define PoCs. You’ll guide customers through onboarding, migrations, and ensure successful time-to-value while managing risk and expansion opportunities.

Qualifications

• Experience leading technical discovery and PoCs.
• Ability to map customer requirements to Cloudflare architectures.
• Strong collaboration with Account Executives and engineering teams.

Responsibilities

• Lead technical deep-dive discovery and PoCs, aligning with customer needs.
• Design structured migration and onboarding blueprints for customers.
• Own discovery, demos, onboarding, health, risk, and expansion strategy for customers.

Skills

Technical validation

Architectural diagrams

Customer onboarding

Sales collaboration

Tools

DNS

CDN

Zero Trust

WAF

Job description

Job Description:

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

Available Location: Dubai, UAE

What You Will Do As a Customer Engineer

Regional Focus: Saudi Arabia

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step‑step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining