Senior CSM - Digital Marketplace (Africa/MENA)

Abu Dhabi Ports

Abu Dhabi

On-site

AED 180,000 - 240,000

Full time

7 days ago

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Job summary

Abu Dhabi Ports in Abu Dhabi, United Arab Emirates, seeks a Customer Success Manager for its Digital Marketplace to drive marketplace growth by acquiring and supporting B2B buyers across Africa and MENA. You will own the customer lifecycle management, handle escalations, and design localized engagement strategies, while building scalable onboarding and support models with distributed teams.

The role emphasizes trust, satisfaction, retention, and adoption, with cross-functional collaboration with

Qualifications

Graduate with 8-10 years of experience in a similar role.
Bachelor's degree in a related field.

Responsibilities

Lead onboarding and relationship management for B2B buyers and partners.
Define and execute go-to-market and marketing strategies in target markets.
Build, train, and manage localized customer success teams.
Own customer satisfaction, escalations, and trust-building mechanisms.
Provide structured feedback loops into Product and Tech for continuous improvement.
Experience leading distributed teams across multiple geographies.