Senior Cross-Functional Customer Risk Leader

450 Salesforce Middle East FZ-LLC; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation strategies for the UAE and Middle East region. You will align cross-functional teams, provide executive-level visibility, and drive long-term customer success in English and Arabic where needed.

You will manage complex, high-visibility scenarios, translate insights into actionable plans, and protect partnerships while leveraging Salesforce’s AI-enabled data capabilities.

Qualifications

• Experience in customer escalation management, account management, or enterprise delivery.
• Ability to lead cross-functional teams with clear judgment and structured problem-solving.
• Proven communication skills for executive audiences in English; Arabic preferred.
• Experience with enterprise CRM tools and collaboration platforms.

Responsibilities

• Drive end-to-end resolution of high-visibility customer issues with cross-functional teams.
• Serve as trusted advisor to internal leadership and customer executives with data-driven recommendations.
• Evaluate business impact of customer risks to prioritize resources and accelerate resolution.
• Deliver clear status updates in English; Arabic support for engagement where appropriate.
• Analyze incident trends to identify gaps and improve Salesforce processes and products.
• Facilitate alignment across matrixed organizations to meet customer expectations.

Skills

Customer escalation management

Account management

Technical consulting

Enterprise project delivery

Cross-functional leadership

Written and verbal communication

CRM tools experience

Slack

English fluency

Education

Bachelor’s degree

Tools

Salesforce platform

Reports

Dashboards

Slack

Job description

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation strategies for the UAE and Middle East region. You will align cross-functional teams, provide executive-level visibility, and drive long-term customer success in English and Arabic where needed.

You will manage complex, high-visibility scenarios, translate insights into actionable plans, and protect partnerships while leveraging Salesforce’s AI-enabled data capabilities.