Customer Risk Manager — AI-Driven Cross-Functional Leader

Salesforce, Inc.; Dubai; Hybrid; AED 180,000 - 280,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Risk Manager in the United Arab Emirates (Dubai) to lead risk mitigation and escalation strategies for key customer accounts across the UAE and Middle East.

You will coordinate cross-functional teams, provide executive visibility, and guide complex customer scenarios to successful outcomes. The role requires strong English communication, with Arabic capabilities preferred, and a track record in enterprise project delivery.

Qualifications

• Experience in managing escalations for high-visibility customer issues.
• Experience in account management with cross-functional coordination.
• Ability to translate complex technical concepts into business outcomes for executives.

Responsibilities

• Drive end-to-end resolution of complex, high-visibility customer issues with cross-functional teams.
• Advise internal leadership and customer executives with data-driven recommendations.
• Assess business impact of customer risks to prioritize actions and accelerate resolution.
• Provide status updates in English to customer leadership; Arabic optional where appropriate.
• Analyze incident trends to identify gaps and drive enhancements across processes and products.
• Coordinate with matrixed teams to align on customer expectations and outcomes.

Skills

Customer escalation management

Account management

Technical consulting

Enterprise project delivery

Education

Bachelor’s degree

Tools

Salesforce platform

Job description

Salesforce, Inc. is seeking a Customer Risk Manager in the United Arab Emirates (Dubai) to lead risk mitigation and escalation strategies for key customer accounts across the UAE and Middle East.

You will coordinate cross-functional teams, provide executive visibility, and guide complex customer scenarios to successful outcomes. The role requires strong English communication, with Arabic capabilities preferred, and a track record in enterprise project delivery.