Senior Community Experience Lead

Dubai Holding; United Arab Emirates; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

Dubai Holding Community Management (DHCM) is seeking a Senior Supervisor – Community Management to support day-to-day operations across assigned residential communities in Dubai. You will coordinate with owners, tenants, service providers, and authorities, responding to enquiries and ensuring service standards, rules compliance, and smooth service-charge processes.

You will assist in budgeting, Owners Committee activities under RERA requirements, site inspections, and performance monitoring of

Qualifications

• Bachelor's degree in Business Administration or related discipline.
• Master's degree would be an advantage.
• Minimum of 4–5 years of relevant experience in community/property management or customer service.
• Experience coordinating with contractors and monitoring service delivery is beneficial.
• Exposure to residential communities and Owners Association environments is advantageous.

Responsibilities

• Act as a key contact for owners and tenants, addressing enquiries and complaints promptly and professionally.
• Represent owners' and tenants' concerns in meetings and coordinate follow-up with internal teams and providers.
• Investigate complaints, identify issues, and coordinate corrective actions to resolution.
• Escalate unresolved matters to support timely resolution and compliance.
• Support budgeting, service-charge collection, and Owners Committee activities under applicable requirements.
• Maintain accurate records, reports, and documentation for community management activities.

Skills

Customer service

Stakeholder management

Communication

Problem solving

Team coordination

Education

Bachelor's degree in Business Administration or related

Master's degree would be an advantage

Job description

Dubai Holding Community Management (DHCM) is seeking a Senior Supervisor – Community Management to support day-to-day operations across assigned residential communities in Dubai. You will coordinate with owners, tenants, service providers, and authorities, responding to enquiries and ensuring service standards, rules compliance, and smooth service-charge processes.

You will assist in budgeting, Owners Committee activities under RERA requirements, site inspections, and performance monitoring of