Senior Banking Customer Experience Specialist

Mashreq; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Mashreq in United Arab Emirates seeks a customer service specialist for its call centre. You will handle inbound and outbound calls, chats and emails to understand banking needs and provide solutions.

The role emphasizes delivering excellent service, achieving loyalty, and meeting financial targets while explaining procedures and retail banking products. You will work in a dynamic environment with a focus on accuracy and customer satisfaction.

Qualifications

• University degree is preferred in finance, banking or mathematics.
• 1–3 years experience in customer service or call center roles.
• Very customer focused with strong communication abilities.
• Computer literacy and familiarity with standard software.
• Excellent communication and active listening skills.

Responsibilities

• Interact with customers over the phone, chat , email to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the live chat, email or telephone.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.

Skills

Customer focus

Excellent communication skills

Strong listening skills

Computer literacy

Education

University degree in finance/banking or mathematics

Job description

Mashreq in United Arab Emirates seeks a customer service specialist for its call centre. You will handle inbound and outbound calls, chats and emails to understand banking needs and provide solutions.

The role emphasizes delivering excellent service, achieving loyalty, and meeting financial targets while explaining procedures and retail banking products. You will work in a dynamic environment with a focus on accuracy and customer satisfaction.