Senior Personal Banking Advisor - Customer Delight & Growth

Al Ghurair Investment LLC; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

MashreqBank in United Arab Emirates is seeking a UAE Nationals Only Senior Personal Banking Advisor to delight customers over the telephone and support client experience.

You will handle inbound calls, understand banking needs, and provide tailored product guidance while resolving issues on the spot to drive customer satisfaction and loyalty.

Role requires 1–3 years of banking experience, University degree, and a strong customer-focus ethos to meet performance targets and uphold conduct standards.

Qualifications

• University Graduate (preferably with finance / banking or maths component).
• 1-3 years experience.
• Very customer focused.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Customer focus

Education

University graduate (finance/banking/math)

Job description

MashreqBank in United Arab Emirates is seeking a UAE Nationals Only Senior Personal Banking Advisor to delight customers over the telephone and support client experience.

You will handle inbound calls, understand banking needs, and provide tailored product guidance while resolving issues on the spot to drive customer satisfaction and loyalty.

Role requires 1–3 years of banking experience, University degree, and a strong customer-focus ethos to meet performance targets and uphold conduct standards.