Senior Personal Banking Advisor: Customer Excellence & Sales

Mashreq Careers; United Arab Emirates; On-site; AED 201,000 - 290,000; Full time

Job summary

MashreqBank in the United Arab Emirates is seeking a Senior Personal Banking Advisor for its UAE nationals program. The role is a full-time office position handling customer calls, understanding banking needs, and driving loyalty and sales targets.

The candidate should have a university degree (finance/banking or maths preferred) and 1–3 years of experience, with a strong customer focus to deliver excellent service over the phone.

Qualifications

• University graduate (preferably with finance/banking or maths component).
• 1–3 years experience.
• Very customer focused.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Customer focus

Phone banking

Sales driven

Education

Bachelor's degree in finance/banking or mathematics

Job description

MashreqBank in the United Arab Emirates is seeking a Senior Personal Banking Advisor for its UAE nationals program. The role is a full-time office position handling customer calls, understanding banking needs, and driving loyalty and sales targets.

The candidate should have a university degree (finance/banking or maths preferred) and 1–3 years of experience, with a strong customer focus to deliver excellent service over the phone.