Senior Banking Customer Experience Lead

Mashreq; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Mashreq in Dubai seeks a customer-focused Call Center Associate to handle inbound and outbound inquiries, delivering outstanding service across phone, chat, and email channels. You will clarify banking procedures, resolve issues, and report customer feedback for product improvement.

The role emphasizes loyalty, accuracy, and achieving financial targets through effective communication, with a strong emphasis on customer satisfaction and efficiency.

Qualifications

• Bachelor's degree or higher in finance, banking or math-related field.
• 1–3 years of experience in customer service or call-center roles.
• Must be highly customer-focused with strong communication abilities.

Responsibilities

• Interact with customers over the phone, chat, and email to understand banking needs.
• Provide excellent customer service to foster loyalty.
• Resolve problems via live chat, email or phone and explain procedures.
• Convert sales opportunities to meet financial targets where applicable.
• Capture customer feedback for product and service improvements.

Skills

Excellent communication skills

Very customer focused

Strong listening skills

Computer literate

Education

University degree in finance/banking or maths

Job description

Mashreq in Dubai seeks a customer-focused Call Center Associate to handle inbound and outbound inquiries, delivering outstanding service across phone, chat, and email channels. You will clarify banking procedures, resolve issues, and report customer feedback for product improvement.

The role emphasizes loyalty, accuracy, and achieving financial targets through effective communication, with a strong emphasis on customer satisfaction and efficiency.