Bilingual Phone Banking Advisor

Mashreq Corporate & Investment Banking Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Mashreq Corporate & Investment Banking Group in Dubai is seeking a customer service professional to handle inbound and outbound calls, understand clients' banking needs, and deliver outstanding service. You will resolve issues on the spot, clarify procedures, and report feedback to help develop products, while maintaining a strong focus on customer satisfaction and achieving targets.

A university degree with finance/banking or maths is preferred; bilingual, 1–3 years' experience, and solid

Qualifications

• University graduate with finance/banking or maths component.
• Bilingual.
• 1–3 years of experience.
• Very customer focused.
• Computer literate.
• Excellent communication skills.
• Strong listening skills.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Excellent communication skills

Strong listening skills

Very customer focused

Bilingual

Computer literacy

Education

University degree (finance/banking or maths preferred)

Job description

Mashreq Corporate & Investment Banking Group in Dubai is seeking a customer service professional to handle inbound and outbound calls, understand clients' banking needs, and deliver outstanding service. You will resolve issues on the spot, clarify procedures, and report feedback to help develop products, while maintaining a strong focus on customer satisfaction and achieving targets.

A university degree with finance/banking or maths is preferred; bilingual, 1–3 years' experience, and solid