Customer Experience Lead - Banking & Growth

Emirates Islamic; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Career development

Work-life balance

Job summary

Emirates Islamic in Dubai seeks an experienced professional to enhance the customer journey and service quality. You will drive digital adoption, improve onboarding, and promote loyalty while aligning with sales objectives.

The role requires strong communication, analytical skills, and banking product knowledge, with exposure to CRM tools and MS Office. Join a leading Islamic bank committed to employee wellbeing and growth.

Qualifications

• Bachelor's degree is required.
• 1+ years in customer service/experience management, preferably within banking.
• Strong communication and analytical skills.
• Knowledge of banking products, channels and regulations.

Responsibilities

• Partner with sales teams to align customer experience initiatives with objectives.
• Monitor customer journeys and address service-related issues for a positive experience.
• Develop communication initiatives to drive engagement and product utilization.
• Identify improvements in onboarding and customer interactions.
• Analyze feedback and metrics to propose actionable improvements.
• Provide insights to improve sales conversion and loyalty.

Skills

CRM

Customer Service

Analytical Skills

Banking Knowledge

Education

Bachelor Degree

Tools

Microsoft Office

CRM tools

Job description

Emirates Islamic in Dubai seeks an experienced professional to enhance the customer journey and service quality. You will drive digital adoption, improve onboarding, and promote loyalty while aligning with sales objectives.

The role requires strong communication, analytical skills, and banking product knowledge, with exposure to CRM tools and MS Office. Join a leading Islamic bank committed to employee wellbeing and growth.