Senior AI Solutions Architect for Unified-CXM

Sprinklr; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Travel up to 40% and remain local to key customer regions.

Qualifications

• Bachelor's degree in CS, Math, or Engineering; Master's preferred.
• 8+ years in enterprise architecture and data architecture, with CCaaS experience.
• 5+ years designing CCaaS solutions.
• Experience implementing AI-driven solutions for martech and social platforms.
• Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9).
• Strong communicator with ability to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking, or industry engagement.
• Proven ability to lead architectural discovery engagements.

Responsibilities

• Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform.
• Collaborate with Sales and consulting teams to integrate AI into customer environments.
• Showcase advanced automation solutions, including agentic AI and AI-powered workflows.
• Architect scalable, high-performance enterprise solutions.
• Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments.
• Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concepts.
• Partner with the Sprinklr ecosystem to validate requirements and deliver demonstrations.
• Apply design thinking and human-centered design principles to enterprise experience solutions.
• Travel up to 40% and remain local to key customer regions.

Skills

Enterprise architecture

Data architecture

CCaaS design

AI-driven solutions

Cloud contact centers

Communication skills

Thought leadership

Discovery engagements

Education

Bachelor's degree in CS/Math/Engineering

Master's degree preferred

Tools

Genesys

Amazon Connect

NICE

Five9

Job description

Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Travel up to 40% and remain local to key customer regions.