Lead AI Solutions Architect for Enterprise CX (Pre-Sales)

Sprinklr Gulf; Dubai; On-site; AED 420,000 - 700,000; Full time

Job summary

Sprinklr Gulf is seeking a Lead Solutions Consultant to co-sell and design advanced solutions for enterprise customers. You will lead pre-sales engagements, architect AI-powered CX solutions, and collaborate with Sales and consulting teams to deliver high-impact demonstrations and proofs-of-concept.

The role requires 8+ years in enterprise and data architecture, CCaaS design, and AI-driven implementations, with strong communication and leadership skills.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, or Engineering; Master's degree preferred.
• 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
• 5+ years designing solutions within CCaaS platforms.
• Experience implementing AI-driven solutions for martech and social platforms.
• Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).
• Strong communicator with the ability to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking, or industry engagement.
• Proven ability to lead deep architectural discovery engagements.

Responsibilities

• Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform.
• Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments.
• Showcase advanced automation solutions, including agentic AI and AI-powered workflows.
• Architect scalable, high-performance, and cost-efficient enterprise solutions.
• Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments.
• Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements.
• Partner with the broader Sprinklr ecosystem to validate requirements and deliver 'art-of-the-possible' demonstrations.
• Apply design thinking and human-centered design principles to enterprise experience solutions.
• Travel up to 40% and remain local to key customer regions.

Skills

Communication

Thought leadership

Architectural discovery

Client engagement

Education

Bachelors in CS/Math/Engineering

Masters degree preferred

Tools

Genesys

Amazon Connect

NICE

Five9

Job description

Sprinklr Gulf is seeking a Lead Solutions Consultant to co-sell and design advanced solutions for enterprise customers. You will lead pre-sales engagements, architect AI-powered CX solutions, and collaborate with Sales and consulting teams to deliver high-impact demonstrations and proofs-of-concept.

The role requires 8+ years in enterprise and data architecture, CCaaS design, and AI-driven implementations, with strong communication and leadership skills.