Lead Solutions Consultant

Sprinklr; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Travel up to 40% and remain local to key customer regions.

Qualifications

• Bachelor's degree in CS, Math, or Engineering; Master's preferred.
• 8+ years in enterprise architecture and data architecture, with CCaaS experience.
• 5+ years designing CCaaS solutions.
• Experience implementing AI-driven solutions for martech and social platforms.
• Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9).
• Strong communicator with ability to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking, or industry engagement.
• Proven ability to lead architectural discovery engagements.

Responsibilities

• Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform.
• Collaborate with Sales and consulting teams to integrate AI into customer environments.
• Showcase advanced automation solutions, including agentic AI and AI-powered workflows.
• Architect scalable, high-performance enterprise solutions.
• Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments.
• Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concepts.
• Partner with the Sprinklr ecosystem to validate requirements and deliver demonstrations.
• Apply design thinking and human-centered design principles to enterprise experience solutions.
• Travel up to 40% and remain local to key customer regions.

Skills

Enterprise architecture

Data architecture

CCaaS design

AI-driven solutions

Cloud contact centers

Communication skills

Thought leadership

Discovery engagements

Education

Bachelor's degree in CS/Math/Engineering

Master's degree preferred

Tools

Genesys

Amazon Connect

NICE

Five9

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description Overview Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

What You'll Do

Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Showcase advanced automation solutions, including agentic AI and AI-powered workflows. Architect scalable, high-performance, and cost-efficient enterprise solutions. Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments. Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements. Partner with the broader Sprinklr ecosystem to validate requirements and deliver "art-of-the-possible" demonstrations. Apply design thinking and human-centered design principles to enterprise experience solutions. Travel up to 40% and remain local to key customer regions.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, or Engineering; Master's degree preferred.
• 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
• 5+ years designing solutions within CCaaS platforms.
• Experience implementing AI-driven solutions for martech and social platforms.
• Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).
• Strong communicator with the ability to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking, or industry engagement.
• Proven ability to lead deep architectural discovery engagements.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.