Senior AI-Driven Digital Operations Solutions Consultant

Open Text Corporation; Abu Dhabi; In loco; AED 400.000 - 700.000; Tempo pieno

Descrizione del lavoro

OpenText is hiring for a Senior Professional Services role in Abu Dhabi. You will partner with enterprise clients to modernize service management, automate operations, and translate technology investments into measurable business outcomes.

You will lead executive workshops, craft roadmaps, and drive multi-discipline delivery across ITSM, ITOM, CMDB, and AI-enabled service management. English fluency is required; Arabic is desirable.

Competenze

• Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent.
• At least 10 years of experience in Professional Services, consulting, solution architecture or presales focused on Digital Operations and IT transformation.
• Fluency in English is required; Arabic proficiency is highly desirable.

Mansioni

• Advise customers on ITSM, Enterprise Service Management (ESM), IT Operations Management (ITOM) and AI-driven service transformation.
• Engage CIOs, CXOs, IT Directors, service owners and architects to understand priorities and governance.
• Lead executive workshops, Digital Operations assessments and service management maturity evaluations; develop business cases and roadmaps.
• Own the Professional Services solution strategy for Digital Operations opportunities; align outcomes with feasible, deliverable solutions.
• Demonstrate deep expertise in OpenText SMAX, AMX, UCMDB and related tools within end-to-end architectures.
• Shape solutions across ITSM, ITOM, CMDB, discovery and service mapping, event management, observability, workflow automation, AIOps and generative AI.
• Develop modernization approaches for SMAX on-premises to SaaS migrations and ITOM adoption.
• Partner with architecture, product management and practice teams; support customer presentations and proofs of concept.
• Build and execute services business plans, account strategies and proposals; drive revenue forecasting.
• Ensure effective handover to delivery teams and identify expansion opportunities.

Conoscenze

ITSM

ITOM

AI-driven service transformation

Executive engagement

Solution architecture

Presales

Stakeholder management

English fluency

Arabic desirable

Formazione

Bachelor’s degree in Computer Science / Information Technology / Engineering or equivalent

Strumenti

SMAX

AMX

UCMDB

OBM

OO

OPTIC

Data Lake

AIOps

ServiceNow

Jira

Descrizione del lavoro

OpenText is hiring for a Senior Professional Services role in Abu Dhabi. You will partner with enterprise clients to modernize service management, automate operations, and translate technology investments into measurable business outcomes.

You will lead executive workshops, craft roadmaps, and drive multi-discipline delivery across ITSM, ITOM, CMDB, and AI-enabled service management. English fluency is required; Arabic is desirable.