Strategic Digital Operations Consultant

OpenText

Dubai

On-site

AED 420,000 - 700,000

Full time

12 days ago

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Job summary

OpenText is hiring for a senior Professional Services consultant in Dubai to grow the Digital Operations services business and support complex transformation programs. You will advise on ITSM, ITOM, ESM, and AI-driven service transformation, engaging with CIOs and IT leaders to translate technology investments into measurable outcomes.

You will lead workshops, craft business cases and roadmaps, and partner with delivery teams to ensure successful contract closure and handover.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent.
10+ years of experience in Professional Services, consulting, solution architecture or presales focused on Digital Operations and IT transformation.
Strong executive presence and stakeholder management with ability to develop business cases and value-driven roadmaps.
Fluency in English is required; Arabic proficiency is highly desirable.

Responsibilities

Advise customers on ITSM, ITOM, ESM, and AI-driven service transformation.
Engage CIOs, CXOs, IT Directors, and architects to understand priorities and governance.
Lead workshops, assessments and roadmaps linking people, processes, technology and data.
Own the Professional Services solution strategy for Digital Operations opportunities.
Shape solutions across ITSM, ITOM, CMDB, service mapping, and AIOps.