Senior Aerospace Customer Success Manager

Safran Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Safran Aerosystems Services in Dubai seeks a seasoned Customer Services and Support professional to achieve high customer satisfaction, nurture long-lasting relationships, and act as the focal point for all customer matters. You will document actions in the CRM and lead on-site meetings.

The role requires 6+ years in aerospace, strong communication skills, and the ability to analyze data for improvements; you will coordinate with warranty and finance teams and support Field Technical

Qualifications

• Bachelor's degree or related field/equivalent experience.
• Typically requires 6 years of customer support in a commercial aerospace environment.
• Experience with lean principles and continuous improvement.

Responsibilities

• Achieve high customer satisfaction as measured by scorecards.
• Build and develop long-lasting customer relationships.
• Serve as the focal point for all customer matters and document actions in the CRM.

Skills

Communication skills

Analytical skills

Financial acumen

Leadership

Organizational skills

Relationship building

MS Project

MS Office

Education

Bachelor's degree

Tools

CRM platform

Job description

Safran Aerosystems Services in Dubai seeks a seasoned Customer Services and Support professional to achieve high customer satisfaction, nurture long-lasting relationships, and act as the focal point for all customer matters. You will document actions in the CRM and lead on-site meetings.

The role requires 6+ years in aerospace, strong communication skills, and the ability to analyze data for improvements; you will coordinate with warranty and finance teams and support Field Technical