Program and Customer Support Manager

Safran Group; Dubai; Vor Ort; AED 279.000 - 502.000; Vollzeit

Zusammenfassung

Safran Aerosystems Services in Dubai seeks an experienced Aftermarket Program & Customer Support Manager to lead aftermarket programs for key clients, ensuring satisfaction and profitability. You will coordinate with sales, engineering, supply chain and front office to meet contractual definitions, monitor KPIs on budget, delivery, warranty and customer happiness.

Travel in the Middle East is up to 20%; you will define strategies, align across Safran Seats CS&S, respond to RFIs/RFPs, and

Qualifikationen

• Master's degree in a related field.
• More than 5 years of professional experience in aerospace or customer support.
• Experience with program/contract management preferred.
• Fluent English required.

Aufgaben

• Manage aftermarket programs to ensure customer satisfaction and profitability.
• Coordinate with sales, engineering, supply chain, and front office to meet contractual definitions.
• Monitor KPIs on budget, delivery, warranty and customer satisfaction.
• Develop and maintain relationships with customers, distributors, partners and other Safran companies in the region.
• Define and deploy aftermarket strategies for client portfolios.

Kenntnisse

Client relationships

Program management

Project management

Aviation industry knowledge

Negotiation skills

Communication

Problem solving

Team player

Office tools

Ausbildung

Master's degree

Tools

PowerBI

Excel

PowerPoint

Jobbeschreibung

Published 10.06.2026 Company : Safran Aerosystems Services Job field : Customer services and support Location : Dubai , United Arab Emirates Contract type : Permanent Contract duration : Full-time Required degree : Master Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager Spoken language(s) : English FluentPublished 10.06.2026Job Description- Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include:• Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments.• Determine and monitor key performance indicators (KPIs) related to budget, delivery, warranty and customer satisfaction.• Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives.• Economic management of support and service contracts: revenue tracking, cost control, contribution to contract profitability, cash flow management- Develop and maintain relationships with assigned customers, distributors, partners and otherSafran companies in the region.- Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio.- Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio.- Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio.- Manage with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio.- Continuously develop aftermarket program standards as part of continuous improvement efforts.Job Requirements- Customer oriented- Ability to create strong relationships with their clients- Ability to work in multicultural environments- Knowledge of program/project/contract management- Knowledge of aviation industry and airlines- Proven ability to manage complex projects- Able to communicate clearly and concisely- Able to climb at the right time and at the right level- Able to make decisions/solve problems- Have a good team spirit- Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations- Ability to analyze a complex problem, summarize it and find solutions- Perseverant and resilient- Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an assetBut what else? (advantages, specific features, etc.)Are you looking for new challenges? Are you interested in a multidisciplinary leadership position? Join us! Within Safran Seats Customer Support & Services, the Aftermarket Program & Customer Support Manager reports to the Senior Program Manager of the Middle East/Africa/India region.Travels in the Middle East region (20% working time)Company InformationSafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's \"\"World's Best Companies 2025\"\" ranking.Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.