Director of Customer Success - Aerospace

GE Aerospace; Dubai; On-site; AED 300,000 - 520,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Aerospace is seeking a senior Customer Program Manager to serve as the single point of contact for airline customers on technical and commercial matters related to GE engine programs.

You will own day-to-day relationships, drive fleet performance, and coordinate cross-functional teams across engineering, MRO, supply chain, and commercial stakeholders to meet customer needs and ensure contract health.

Qualifications

• For roles outside of the USA- This role requires significant experience in the Services & Customer Service Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Responsibilities

• Act as the primary liaison between the customer and GE for technical, commercial, and operational issues across the engine fleet (GEnx, GE90, GP, GE9X)
• Lead the cross-functional customer team, coordinating engineering, MRO, supply chain, and commercial stakeholders to resolve customer needs
• Manage day-to-day airline operations, including fleet health monitoring, AOG support, and escalation management
• Own CSA (Contractual Service Agreement) contract administration - scope, billing accuracy, entitlements, and renewal/negotiation support
• Drive fleet management activities: shop visit forecasting, induction planning, turnaround tracking, and spare engine/parts availability
• Identify and lead process improvement initiatives using Kaizen and Lean methodologies to enhance customer satisfaction and operational efficiency
• Prepare and present performance reviews (e.g., MOR/QBR-style updates) covering KPIs such as reliability, delinquency, and contract health
• Build long-term customer trust through proactive communication, transparency, and reliable follow-through on commitments

Skills

Communication

Leadership

Problem solving

Project management

Education

Master's degree

High school diploma + relevant experience

Job description

GE Aerospace is seeking a senior Customer Program Manager to serve as the single point of contact for airline customers on technical and commercial matters related to GE engine programs.

You will own day-to-day relationships, drive fleet performance, and coordinate cross-functional teams across engineering, MRO, supply chain, and commercial stakeholders to meet customer needs and ensure contract health.