Aerospace Order & Customer Success Manager — Dubai

RTX; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Collins Aerospace in Dubai is seeking a Dubai Order Manager to lead customer service and contract administration for aftermarket programs. You will liaison across Supply Chain, Finance, and SAP teams, driving 98% service level and timely quotes while ensuring compliance with export controls.

The role requires UAE citizenship, a degree with 5+ years experience or equivalent, strong communication and analytical skills, and the ability to manage multiple priorities.

Qualifications

• UAE citizenship required
• Bachelor's degree and 5 years of relevant experience OR Advanced degree and 3 years OR In the absence of a degree 9 years of relevant experience
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Flexible and self-driven; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities, complex situations and customer requirements on an ongoing basis
• Strong work ethic
• Proficient in Microsoft Office (Word, Excel, PowerPoint etc.)

Responsibilities

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customers primary point of contact.
• Ensure prompt courteous and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.
• Provide AOG support outside of business hours as needed including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understand and comply with ITC and import/export regulations.
• Promote an ethics-based business culture managing customer orders in compliance with laws and company policies.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Time management

Microsoft Office

Multi-tasking

Education

Bachelor's degree in relevant field

Advanced degree

9 years of relevant experience in lieu of degree

Tools

SAP

Microsoft Office

Job description

Collins Aerospace in Dubai is seeking a Dubai Order Manager to lead customer service and contract administration for aftermarket programs. You will liaison across Supply Chain, Finance, and SAP teams, driving 98% service level and timely quotes while ensuring compliance with export controls.

The role requires UAE citizenship, a degree with 5+ years experience or equivalent, strong communication and analytical skills, and the ability to manage multiple priorities.