Security Operations Coordinator

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Security Operations Coordinator to oversee day-to-day physical security across branches, HQ, and back-office locations in Abu Dhabi. You will monitor alarm and access control systems, coordinate guard deployments, and ensure regulatory and policy compliance.

You will maintain MIS reports, KPIs, and KRIs, support incident response, vendor relations, maintenance oversight, and escalate security risks to management while upholding trust and safety across

Qualifications

• Minimum 3 years' experience in a security operations role.
• Working knowledge of physical security operations including guarding services, alarm systems, access control, CCTV and incident response.
• Ability to apply security SOPs, escalation procedures, and RCSA controls.

Responsibilities

• Coordinate day-to-day security operations across ADIB branches, HQ and back-office locations.
• Manage alarm system administration and access control tasks.
• Coordinate guard deployments and vendor performance against KPIs.
• Lead incident response and maintain incident logs and KRIs.
• Ensure compliance with bank policies and UAE regulatory requirements.

Skills

Physical security operations

Alarm systems

Access control

CCTV

Incident response

Vendor coordination

MIS reporting

KPI/KRI tracking

RCSA controls

Job description

Role: Security Operations Coordinator

Location: Abu Dhabi

Role purpose:

The Security Operations Coordinator is responsible for coordinating and supporting day to day physical security operations across ADIB branches, HQ, and back-office locations.

The role ensures continuous security coverage, effective alarm and access control administration, guard force deployment, incident response, and compliance with bank policies, RCSA controls, business continuity requirements, and UAE regulatory authorities.

The position supports operational readiness through vendor coordination, police approvals, preventive maintenance oversight, MIS reporting, KPI/KRI tracking, and timely escalation of security risks and incidents to management, and operations remain compliant with bank policies, UAE regulatory requirements, and law enforcement standards.

Key accountabilities of the role

Security Operations Coordination

• Coordinate day to day security operations across branches, back offices, and HQ.
• Assist branches/back offices with security support during off hours, Fridays, and holidays, acting based on incident nature.
• Perform daily security operational checks and execute tasks assigned by Head of Security.
• Provide daily operational updates to Head of Monitoring and Head of Security.
• Ensure ADIB locations remain operational and protected from security risks.

Alarm System Administration

• Coordinate branch alarm connection renewals, ensuring completion of required documents and system requirements.
• Coordinate with CMT and branches for alarm user updates due to staff transfers or exits.
• Prepare and process police/CID approvals for alarm operations.
• Arrange police approvals for security system upgrade projects.

Access Control & Security Systems Maintenance

• Coordinate with maintenance teams to ensure all security systems are operational and preventive maintenance is completed quarterly.
• Review and process approvals for security system maintenance schedule.
• Coordinate with CPD for renewal of annual maintenance contracts for security systems.

Vendor & Guard Force Coordination

• Deployment coordination for security guards at ADIB locations as per bank requirements.
• Arrange rotation plan of guards between branches in line with security policy.
• Monitor guard performance and ensure compliance with ADIB policies and procedures.
• Track and monitor vendor KPIs is related to guarding and security services.

Incident & Emergency Management

• Coordinate response and report incidents occurring at ADIB branches and locations.
• Maintain records of security incidents and KRIs.

Compliance, Risk & Governance Support

• Coordinate with the team to ensure compliance with RCSA requirements and controls.
• Prepare and maintain police/CID documentation to support regulatory and audit compliance.
• Support risk mitigation activities related to physical security operations.

Documentation, MIS & Reporting

• Maintain and compile monthly Security MIS reports covering guarding services and security system maintenance for HQ and branches.
• Maintain operational records, approvals, incident logs, and compliance documentation.
• Report on security related matters and performance indicators to management.

Operational Improvement & Cost Optimization

• Coordinate and support monthly and quarterly cost saving initiatives within the security department.
• Arrange site inspections of branches and back offices, report findings, and coordinate corrective actions with relevant teams.

Specialist skills / technical knowledge required for this role

Technical & Operational Competencies

• Working knowledge of physical security operations, including guarding services, alarm systems, access control, CCTV, and incident response.
• Familiarity with branch, back office, and ATM security environments.
• Ability to apply security SOPs, escalation procedures, RCSA controls.
• Understanding of vendor coordination, preventive maintenance, MIS reporting, and KPI/KRI tracking

Core Competencies

• Strong coordination and multitasking skills across multiple stakeholders.
• Effective incident handling with calm decision making under pressure.
• High attention to detail in documentation, reporting, and approvals.
• Clear communication and stakeholder coordination abilities

Behavioral Competencies

• High integrity, confidentiality, and compliance awareness.
• Proactive, risk awareness, and solution-oriented approach.
• Strong sense of ownership, accountability, and teamwork.

Previous experience

• Minimum 3 years' experience in similar Security Operations role.