Section Head – Information Technology (UAE Nationals Only)

Confidential; Abu Dhabi; On-site; AED 300,000 - 480,000; Full time

Job summary

Confidential Government Entity in Abu Dhabi is seeking an experienced Section Head – IT Operations to lead the reliable, secure, and efficient operation of its technology environment. The role requires strong leadership and deep IT operations expertise across on-premises and cloud environments.

The ideal candidate will have 8–12 years of IT operations/infrastructure experience, with a track record of managing critical infrastructure, production applications, IT service desk, vendors and

Qualifications

• 8–12 years of IT operations/infrastructure/cloud/service management experience.
• Proven leadership experience in managing large IT environments.
• Experience with critical infrastructure, production apps, IT service desk and vendors.
• Government or large enterprise experience desirable.
• ITIL, PMP, AWS/Azure/OCI, CISSP or CISM certifications are a plus.

Responsibilities

• Lead IT infrastructure and operations across on-premise and cloud environments, including AWS, Azure and OCI.
• Oversee IT service management (ITSM), service desk, incident, problem, change and request management.
• Ensure high availability, business continuity, disaster recovery and operational resilience.
• Lead day-to-day IT security operations and align with Abu Dhabi Government security standards.
• Oversee production application support, patching, upgrades and handovers.
• Manage IT vendors, contracts, SLAs, licensing, assets and cloud cost governance.
• Monitor IT service performance, risks, KPIs and operational improvement initiatives.

Skills

IT operations

Cloud management

ITSM

Leadership

Vendor management

Security operations

Monitoring & KPIs

Disaster recovery

Education

Bachelor's degree (IT/CS/Engineering)

Master's degree preferred

Tools

AWS

Azure

OCI

On-premises

Job description

A confidential Government Entity is seeking an experienced Section Head – IT Operations to lead the reliable, secure, and efficient operation of its technology environment.

Confidential Government Entity

Key Responsibilities

• Lead IT infrastructure and operations across on-premise and cloud environments, including AWS, Azure and OCI.
• Oversee IT Service Management (ITSM), service desk, incident, problem, change and request management.
• Ensure high availability, business continuity, disaster recovery and operational resilience.
• Lead day-to-day IT security operations and ensure alignment with Abu Dhabi Government information security standards.
• Oversee production application support, patching, upgrades and operational handovers.
• Manage IT vendors, contracts, SLAs, licensing, assets and cloud cost governance.
• Monitor IT service performance, risks, KPIs and operational improvement initiatives.

Ideal Candidate

• Bachelor’s degree in IT, Computer Science, Engineering or a related field; Master’s preferred.
• 8–12 years of relevant IT operations/infrastructure/cloud/service management experience, with proven leadership experience.
• Experience managing critical IT infrastructure, production applications, IT service desk, vendors and enterprise technology environments.
• Government or large enterprise experience is highly desirable.
• Certifications such as ITIL, PMP, AWS/Azure/OCI, CISSP or CISM are an advantage.
• Please note: The hiring entity and further details will be shared with shortlisted candidates.