Section Head - Food

The-Food-; Dubai; On-site; AED 167,400 - 234,360; Full time

Job summary

The Section Head (Supervisor) at The-Food- oversees a designated food service area during service, ensuring smooth section flow, high standards, and strong guest engagement. This role acts as the first line of leadership for the service team.

Key responsibilities include leading section operations, maintaining service quality, coaching staff, and ensuring SOPs, hygiene, and safety are observed during shifts.

Qualifications

• 3+ years’ experience in a service or beverage role.
• Proven ability to lead a section or small team.
• Strong communication and guest-facing skills.
• Ability to perform under pressure during busy service.

Responsibilities

• Section Leadership: own designated section during service.
• Service Standards & Guest Experience: maintain quality and guest satisfaction.
• Team Supervision: coach and direct staff in real time.
• Operational Discipline: follow SOPs, hygiene, and safety during shifts.

Skills

Leadership

Guest engagement

Communication

Service experience

Job description

Location: UAE Reports to: Restaurant Manager (AGM) / Bar Manager (AGM) Department: F&B Operations Employment Type: Full-time

Role Overview

The Section Head (Supervisor) is responsible for leading a designated service area -Food -during service periods. This role ensures smooth section flow, high service standards, and strong guest engagement while acting as the first line of leadership for the service team.

The Section Head plays a critical role in floor execution, team coordination, and service consistency.

Key Responsibilities

1. Section Leadership

• Take ownership of a designated section during service.
• Coordinate table or bar flow, pacing, and staff deployment.
• Act as the primary escalation point within the section.

2. Service Standards & Guest Experience

• Ensure service quality, presentation, and timing meet standards.
• Engage with guests and support issue resolution proactively.
• Support upselling and guest recommendations.

3. Team Supervision

• Supervise waiters, runners, bartenders, or baristas within the section.
• Provide real-time coaching and direction during service.
• Support onboarding and training of junior staff.

4. Operational Discipline

• Ensure SOPs, hygiene, and safety standards are followed.
• Support opening, closing, and shift handovers.
• Report operational issues to management promptly.

KPIs & Success Metrics

• Section service efficiency and guest feedback
• Team performance and coordination
• Compliance with standards and procedures
• Upselling and service contribution

Candidate Requirements

• 3+ years’ experience in a service or beverage role.
• Proven ability to lead a section or small team.
• Strong communication and guest-facing skills.
• Ability to perform under pressure in busy service periods.