School Front Desk & Community Concierge

Dubai Government; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Rashid and Latifa Schools Establishment is seeking a Receptionist/Administrative Assistant to manage the front desk, answer calls and welcome visitors with professionalism. The role covers administrative tasks, attendance records, admissions-related duties and translation support as needed.

The ideal candidate will be motivated, customer-focused and able to work across departments, maintaining the school's standards and procedures while ensuring smooth daily operations.

Qualifications

• Fully conversant in Arabic and English.
• Experience in front desk, customer service or related field.
• Strong administrative skills with ability to multitask and meet deadlines.
• Creative thinking and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Competent in using technology and digital platforms.
• Proven ability to maintain sensitive and confidential data.
• Ability to work both independently and collaboratively.

Responsibilities

• Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
• Act as the first point of contact for students, parents, faculty and visitors.
• Greet and welcome students, parents, faculty and visitors with a warm and friendly attitude.
• Direct visitors to the appropriate departments or individuals and communicate with staff, letting them know when their visitors have arrived.
• Maintain an organised and clean front-desk area.
• Responsively answer, screen and transfer incoming phone calls with a polite and professional approach while adhering to RLS telephone etiquette standards.
• Foster clear and timely communication between the school, students, parents, staff and stakeholders.
• Ensure a thorough understanding of all essential details related to RLS to offer comprehensive and precise information on diverse topics such as the school's location, curriculum, admission process.
• Respond to parental general inquiries and address concerns in a timely and professional manner using the approved communication channels.
• Providing exceptional customer service to students, parents, faculty and visitors to create a positive and enjoyable experience, upholding the respected reputation of RLS with a strong emphasis on professionalism.
• Effectively communicate essential information to administrators and teachers via email, written notes, or phone calls, ensuring that essential information is accurately communicated.
• Contribute to the smooth operation of the school's front-desk.
• Uses software to schedule meetings, message parents, input data and track tasks as needed.
• Keep track of students' daily attendance, absence, make phone calls to follow up on absences and send text messages.
• Ensure the student portal is regularly updated with accurate attendance records.
• Assist students and parents with any inquiries regarding attendance and absences.
• Run records and procedures for late drop-offs and early pick-ups and update attendance portal, inform security, and notify teachers of any early pick-ups.
• Keep the daily fire register up to date.
• Generate attendance and absence reports for Senior Leadership Team (SLT) as needed and maintain an automated archive of daily attendance reports.
• Aid during school tours, activities and events as needed.
• Actively support the Admissions team by contacting inquiries and updating them in the system as needed.
• Ensure the reception area is kept presentable.
• Carry out administrative and secretarial duties as delegated by the direct supervisor or senior leadership to help achieve their goals.
• Carry out administrative tasks as delegated by the line manager, senior leadership and faculty to help achieve their goals.
• Ensure the RLS policies, procedures, and codes of conduct are always followed.
• Uphold strict punctuality standards and consistently attend work during core hours.

Skills

Arabic

English

Front desk

Customer service

Administrative skills

Multitasking

Communication skills

Technology proficiency

Confidential data

Independent & collaborative

Education

Bachelor's degree

Job description

Rashid and Latifa Schools Establishment is seeking a Receptionist/Administrative Assistant to manage the front desk, answer calls and welcome visitors with professionalism. The role covers administrative tasks, attendance records, admissions-related duties and translation support as needed.

The ideal candidate will be motivated, customer-focused and able to work across departments, maintaining the school's standards and procedures while ensuring smooth daily operations.