Assistant Relationship Manager – POS / Merchant Acquiring

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in the United Arab Emirates seeks a results-driven sales professional to achieve revenue targets, onboard clients, and maintain strong client relationships. You will execute bank products and processes with strict adherence to KYC and compliance, while participating in ongoing learning and development initiatives.

The role emphasizes market penetration, cross-selling opportunities, and timely resolution of customer inquiries, supported by robust reporting and

Qualifications

• Requires strong convincing and negotiating skills tailored to the complexity of banking business.
• Demonstrates ability to provide market and customer insights for value propositions.
• Proven track record of building and maintaining effective business relationships across teams.

Responsibilities

• Meet and exceed monthly and annual sales targets.
• Penetrate the market through New to Bank acquisition and existing clients.
• Analyze cases and provide customer information after field visits.
• Be familiar with policies, products, and onboarding processes to ensure great client experience.
• Participate in learning, development and training programmes.
• Adhere to KYC, Compliance and risk controls.
• Achieve monthly and annual KPIs.
• Leverage cross-sell opportunities to grow revenue per customer.
• Maintain daily sales reports for review by team leadership.
• Ensure accurate product recommendations and transparent selling.
• Resolve customer issues and redress timely.
• Understand market insights to refine value propositions.
• Prepare presentations for decision-makers and stakeholders.

Skills

Negotiation skills

Customer insight

Relationship building

Education

University Degree

Job description

Job description

JOB SUMMARY

• Accomplish set sales and revenue objectives for all Products as per set business plan.
• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
• Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.
• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

KEY RESPONSIBILITIES

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
• Achieve monthly& annual set KPI objectives
• Focus on New To Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution
• To ensure participation in assigned training, Learning & Development programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client
• Application & KYC Documentation etc.
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise.
• Discuss the cases with stake holders and ensure support is provided
• Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers' unmet needs, and use these insights to develop value proposition strategy, conduct market research.
• Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

REQUIREMENTS / QUALIFICATIONS

• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all colleagues.
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank
• Education required: University Degree
• Experience: 3-5 years of experience in Banking or in a Financial Industry

Skills

• Requires good convincing and Negotiating Skills according to the complexity of business.
• Customer Insight and Market Research
• To build and maintain effective business relationship with all colleagues.

About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.