Sales Support - VAS

Bayut.com; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Bayut & dubizzle is looking for a Sales Support - VAS to monitor KPI reports, coordinate invoices with b2b vendors, and handle telesales for multi-products and services.

You will help ensure timely payments from partner banks, respond to customer questions, and record interactions to improve our VAS offerings.

Qualifications

• Experience in telesales for multi-products and services.
• Ability to monitor KPI reports daily.
• Coordinate invoices with B2B vendors.

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads.
• Follow up and track payments from partner banks.
• Listen to customers’ questions and concerns and provide accurate answers/responses.
• Record details of Non-Dubizzle customer contacts and actions taken.
• Handle telesales for our VAS products & services.

Skills

Telesales

Vendor coordination

Customer support

KPI monitoring

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Support - VAS, you will be responsible for handling the VAS KPI reports and monitoring them on a daily basis. You will coordinate invoices with b2b vendors and handle telesales for our multi-products and services.

In this role, you will:

• Monitor SOP and TAT for Finance and Insurance leads
• Follow up and track our payments from our partner banks
• Listen to customers’ questions and concerns and provide accurate answers/responses
• Record details of Non-Dubizzle customer contacts and actions taken
• Handle telesales for our VAS products & services