Sales Support - VAS

Dubizzle Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Annual Air Ticket Allowance

Employee discounts at vendors

Job summary

Dubizzle Group in Dubai is seeking a proactive customer service specialist to support Sales & Services for VAS products. You will listen to customers, answer questions, follow up on payments with partner banks, and record interactions.

This role requires bilingual English and Arabic communication, data entry accuracy, CRM experience, and a disciplined, multitasking mindset in a fast-paced, multicultural UAE environment with competitive tax-free salary and health insurance.

Qualifications

• Minimum secondary education.
• Automotive, banking, or sales support experience in the UAE.
• Familiarity with the automotive industry.
• CRM software experience.
• Excellent verbal communication in English and Arabic.
• Excellent data entry skills.
• Maintain a positive work atmosphere with a culture of respect for others.
• Self-discipline and professional telephone etiquette.

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads.
• Follow up and track payments from partner banks.
• Listen to customers' questions and provide accurate responses.
• Record details of Non-Dubizzle customer contacts and actions taken.
• Handle telesales for VAS products and services.

Skills

Customer service

Bilingual English/Arabic

Data entry

Time management

Multitasking

Communication skills

Education

Secondary education

Tools

CRM software

Job description

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads
• Follow up and track payments from partner banks
• Listen to customers' questions and concerns and provide accurate answers/responses
• Record details of Non-Dubizzle customer contacts and actions taken
• Handle telesales for VAS products & services

Requirements

• Minimum secondary education
• Automotive, banking, or sales support experience in the UAE
• Familiarity with the automotive industry
• CRM software experience
• Detail oriented
• Strong automotive market knowledge
• Strong customer service attitude, work ethic, and a drive for success
• Excellent verbal communication skills in English and Arabic
• Excellent data entry skills
• Maintain a positive work atmosphere with a culture of respect for others
• Self-discipline
• Professional demeanour and telephone etiquette
• Ability to multitask, prioritise, and manage time effectively
• Ambitious, positive, and committed attitude

Benefits

• Fast paced, high performing team
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities