Sales Support - VAS

dubizzle; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Health Insurance

Annual Air Ticket

Tax-free Salary

Employee discounts

Learning & Development

Rewards & Recognitions

Job summary

Bayut & dubizzle is seeking a Sales Support - VAS to monitor KPI reports daily and coordinate vendor invoices. You will handle telesales for multiple products and services, while listening to customers’ questions and recording interactions accurately.

Fluent in English and Arabic, you should bring CRM experience, attention to detail, and strong time-management skills to thrive in a fast-paced, multicultural UAE environment.

Qualifications

• In this role, you will monitor VAS KPI reports daily.
• Coordinate invoices with b2b vendors.
• Handle telesales for multi-products and services.
• Listen to customers' questions and provide accurate responses.
• Record details of Non-Dubizzle customer contacts and actions.

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads.
• Track payments from partner banks.
• Record customer interactions and actions taken.
• Handle telesales for VAS products and services.

Skills

CRM software

English

Arabic

Detail oriented

Multitasking

Time management

Customer service

Phone etiquette

Education

Secondary education

Tools

CRM software

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Support - VAS, you will be responsible for handling the VAS KPI reports and monitoring them on a daily basis. You will coordinate invoices with b2b vendors and handle telesales for our multi-products and services.

In this role, you will:

• Monitor SOP and TAT for Finance and Insurance leads;
• Follow up and track our payments from our partner banks;
• Listen to customers' questions and concerns and provide accurate answers/responses;
• Record details of Non-Dubizzle customer contacts and actions taken;
• Handle telesales for our VAS products & services

Requirements

• A minimum of secondary education
• Automotive / banking / sales support experience in the UAE
• Familiarity with the automotive industry
• Past experience using CRM software
• Detail oriented
• Strong Automotive market knowledgeStrong customer service attitude, work ethic, and a drive for success
• Excellent verbal communication skills in English and Arabic
• Must possess excellent data entry skills
• Maintain a positive work atmosphere with a culture of respect for others
• Self-discipline
• Professional demeanour and telephone etiquette
• Ability to multitask, prioritise, and manage time effectively
• Ambitious, positive and committed attitude

Benefits

• A fast paced, high performing team
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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