Sales Supply & Support Group Leader

Al-Futtaim; Dubai; On-site; AED 170,000 - 250,000; Full time

Job summary

Al-Futtaim in Dubai seeks a Sales Supply & Support Group Leader to integrate retail communication with store-level supply processes, securing product availability and aligning supply with customer demand. You will work onsite with the commercial and logistics teams to enable smooth stock flows and respond quickly to market needs.

The role requires at least 3 years in sales, supply chain, or logistics, strong Excel and communication skills, and proven leadership.

Qualifications

• Experience: At least 3 years in sales, supply chain, or logistics.
• Skills: Excel, MS Office, communication, planning, leadership and problem-solving.

Responsibilities

• Ensure goods availability by minimizing shortages and monitoring central shortages.
• Create awareness in the commercial team about availability issues to minimize customer impact.
• Support sales with range management aligned with country range decisions and timely system administration.
• Highlight deviations between range frame, country range agreement and actual range to sales.
• Assist In-store Logistics Manager with store range decisions and replenishment parameters.
• Provide forecast alignment for strategic articles and resolve discrepancies between central and local forecasts.
• Follow up on store range to ensure items are stocked and offered, initiating corrective actions.
• Maximize service level 365 days a year by reducing shortages and guiding sales actions.
• Reduce costs by implementing more efficient tools and procedures.
• Support a culture of customer service and teamwork across stores.

Skills

Excel

MS Office

Communication

Planning

Leadership

Problem-solving

Tools

MS Office Suite

Job description

Job Title: Sales Supply & Support Group Leader

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Job Reference/ID: 180067

Job Description / Role:

The Sales Supply & Support Group Leader plays a crucial role in integrating retail communication and selling processes with supply processes at store level. The position ensures a strong alignment between supply and demand, securing agreed service levels at the lowest cost and supporting efficient logistics operations within the store.

Key Responsibilities:

• Contribute to the fulfillment of customer promises by ensuring goods availability through minimizing non-central shortages and monitoring central shortages.
• Create awareness in the commercial team about availability issues, enabling them to minimize customer impact.
• Support sales with range management, in-line with country range decisions, ensuring timely administration of the range in the system.
• Highlight deviations in the range frame versus store range classification, country range agreement, and actual range to sales.
• Assist the In-store Logistics Manager with administering the store range as per country range decisions, updating parameters for article replenishment and sales.
• Provide sales team with forecast alignment for strategic articles, highlighting discrepancies between central and country/store forecasts.
• Follow up on agreed store range to ensure items are stocked/offered, highlighting needs for corrective action.
• Secure goods availability at the lowest costs to achieve IKEA’s objectives of market leadership, growth, and profitability.
• Monitor automatic ordering process, taking actions to resolve order disruptions affecting customer availability.
• Address supply deviations with concerned teams to ensure supplier or transport performance issues are resolved.
• Pursue sale goals for key articles identified in business agreements, working with sales on commercial approaches for discontinued articles.
• Maximize service level 365 days a year by minimizing non-central shortage and supporting active sales steering.
• Reduce costs by implementing more efficient tools and procedures.
• Support a strong IKEA culture valuing diversity of customers and co-workers.
• Assist and support store colleagues, sharing knowledge and fostering a collaborative environment.
• Identify team motivations and capabilities, implementing training plans to develop team members.

Experience Required: At least 3 years of experience in sales, supply chain, or logistics.

Skills Required:

• Proficiency in Microsoft Excel and MS Office suite.
• Excellent communication and interpersonal skills.
• Ability to plan, implement, and monitor actions to meet deadlines.
• Strong leadership and problem-solving skills.

Languages: Strong English language skills; Arabic is a plus.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

One of the largest privately held UAE conglomerates, with roots in the 1930s and operations in automotive, retail, real estate, financial services, and health. It represents brands including Toyota, Lexus, Honda, IKEA, ACE, and Marks and Spencer, and develops destinations such as Dubai Festival City. The group employs tens of thousands regionally.

Company Industry: Retail

Department / Functional Area: Sales / Supply Chain

Closing Date: Not mentioned (apply as soon as possible)