Sales Supervisor

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai invites a Sales Supervisor to oversee a team of Sales Representatives, drive pipeline, and ensure attainment of monthly, quarterly, and annual targets across Dubai and NE regions.

Under the Department Head, you will expand product portfolio, build relationships with pharmacies, hospitals, and purchasers, and monitor market trends while coordinating with internal teams on order and AR processes.

Qualifications

• 5–7 years of pharmaceutical sales experience, including 2+ years in a supervisory role.
• Experience in UAE pharmaceutical distribution; strong KOL relations with pharmacies, hospitals, and purchasers.
• UAE driving license mandatory.
• Bachelor's degree in Pharmacy, Life Sciences, or Business Administration.
• MBA is a plus.

Responsibilities

• Lead, coach, and supervise Sales Representatives to hit targets.
• Conduct regular team meetings, performance reviews, and coaching sessions to improve productivity.
• Monitor performance, address gaps, and optimize productivity.
• Review forecasts, visit plans, and pipeline activities.
• Support business expansion through new products and market development.
• Build long-term relationships with key customers, KOLs, and stakeholders.
• Ensure customer satisfaction through timely responses and follow-ups.
• Coordinate with internal teams on orders and AR management.
• Track weekly, monthly, and quarterly KPIs and report insights.
• Assist in recruitment and pre-final interviews for Sales Representatives.
• Conduct mid-year and annual performance reviews.

Skills

Team leadership

Sales coaching

Performance reviews

Recruitment support

Education

Bachelor's degree in Pharmacy, Life Sciences, or Business Administration

MBA (Plus)

Tools

MS Office

Job description

Main Job Purpose The Sales Supervisor will oversee and support a team of Sales Representatives, ensuring effective territory coverage, customer engagement, pipeline management, and achievement of individual and team sales targets. The role will work closely with the Department Head to identify growth opportunities, improve commercial performance, and expand the product portfolio within the market.

Key Responsibilities

• Lead, coach, and supervise a team of Sales Representatives to achieve monthly, quarterly, and annual sales targets.
• Conduct regular team meetings, performance reviews, field follow-ups, and coaching sessions to improve productivity and sales effectiveness.
• Monitor sales performance across team members and take timely action to address gaps, opportunities, and underperformance.
• Review monthly sales forecasts, customer visit plans, pipeline activities, and target achievement reports.
• Support the Department Head in identifying opportunities for business expansion, including new products, customer acquisition, and market development.
• Build and maintain strong long-term relationships with key customers, KOLs, and relevant stakeholders.
• Ensure high levels of customer satisfaction through timely responses, follow-ups, and resolution of customer concerns.
• Monitor market trends, competitor activities, pricing, product launches, merchandising practices, and customer feedback.
• Coordinate with internal teams to ensure customer requirements, operational needs, and order-related matters are addressed effectively.
• Support the management of receivables and overdue payments by regularly reviewing outstanding AR and following company policies.
• Track weekly, monthly, and quarterly sales KPIs, presenting insights and recommendations to management.
• Participate in the recruitment and selection process by supporting pre-final interviews for Sales Representative positions.
• Conduct periodic, mid-year, and annual performance reviews for team members.

Education

Bachelor of Pharmacy or any related sciences, MBA is a Plus

Qualifications & Experience

Bachelor's Degree in Pharmacy, Life Sciences, Business Administration, or a related field. Minimum 5–7 years of pharmaceutical sales experience, including at least 2 years in a supervisory or team leadership role. Experience in product sales within the UAE pharmaceutical distribution industry – relations with KOLS (pharmacy chains, hospitals, purchasers) Strong understanding of pharmacy retail channels and OTC market dynamics. UAE driving license is mandatory.

Computer Skills

MS Office and computer Skills

Location

Covering Dubai & NE