Sales Operations Analyst - Data and Reporting

Majid Al Futtaim; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Majid Al Futtaim Properties is seeking a Sales Operations Analyst - Data and Reporting in Dubai to support sales performance monitoring, collections analysis, broker reporting, and CRM data management. You will develop dashboards and presentations that translate data into actionable insights for leadership reviews.

The role emphasizes collaboration with Sales, Finance, Legal, and CRM teams, with a focus on data quality, reporting accuracy, and opportunity identification to drive business

Qualifications

• Bachelor's degree or equivalent required.
• 1-3 years of relevant professional experience.
• Strong analytical skills with the ability to interpret business data and identify meaningful trends.
• Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, and basic modelling.
• Working knowledge of CRM applications such as Salesforce.
• Ability to develop clear, well-structured presentations using Microsoft PowerPoint.

Responsibilities

• Analyze sales performance, collections records, broker activities, and customer transaction data to identify trends and commercial opportunities.
• Develop reporting dashboards that present operational performance indicators and relevant business insights.
• Prepare structured presentations summarizing analytical findings and actionable recommendations.
• Monitor sales conversion rates, collections performance, customer defaults, and broker productivity.
• Review customer and broker records within CRM systems to maintain data accuracy and consistency.
• Identify incomplete records, data discrepancies, and reporting gaps that may affect business analysis.
• Coordinate corrective actions and support improvements to CRM data quality.
• Assist with sales forecasting, operational performance tracking, and periodic management reporting.
• Prepare analytical inputs for leadership reviews and business performance discussions.
• Collaborate with Sales, Finance, Legal, and CRM teams to verify transaction information and reconcile reporting differences.
• Support consistent data definitions and reporting standards across relevant business functions.
• Identify opportunities to improve reporting efficiency through workflow enhancements and automation.
• Maintain documentation of data standards, reporting procedures, and analytical processes.
• Translate complex datasets into clear findings that support practical business decisions.

Skills

CRM data analysis

Data visualization

Pivot tables

Data quality awareness

Business analytics mindset

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Sales Operations Analyst - Data and Reporting Job Snapshot Role: Sales Operations Analyst Location: Dubai, United Arab Emirates Industry: Real Estate Function: Sales Operations Experience: 1-3 years of relevant experience Job Type: Full-time Work Arrangement: On-site

Position Overview Majid Al Futtaim Properties is seeking a Sales Operations Analyst - Data and Reporting in Dubai, United Arab Emirates, to support sales performance monitoring, collections analysis, broker reporting, and customer transaction data management. This Real Estate opportunity focuses on transforming operational data into meaningful insights that support business decisions and improve reporting accuracy. The role involves analyzing sales and customer relationship management (CRM) records, developing performance dashboards, monitoring commercial indicators, and preparing structured presentations for leadership reviews. The successful candidate will collaborate with Sales, Finance, Legal, and CRM teams to validate information, identify data inconsistencies, and improve reporting processes. Strong Microsoft Excel skills, CRM knowledge, and analytical capabilities are essential.

Job Details Country: United Arab Emirates City: Dubai Industry: Real Estate Function: Sales Operations Salary: Not disclosed Gender: Any Candidate Nationality: Any Job Type: Full-time Work Arrangement: On-site

Role Context The Sales Operations Analyst supports the effective management and interpretation of business information across sales activities, collections, broker relationships, and customer transactions. The position requires careful analysis of operational data to identify performance trends, potential risks, and improvement opportunities. Accurate reporting and clear communication of findings help leadership monitor business results and make informed decisions.

Key Responsibilities

• Analyze sales performance, collections records, broker activities, and customer transaction data to identify trends and commercial opportunities.
• Develop reporting dashboards that present operational performance indicators and relevant business insights.
• Prepare structured presentations summarizing analytical findings and actionable recommendations.
• Monitor sales conversion rates, collections performance, customer defaults, and broker productivity.
• Review customer and broker records within CRM systems to maintain data accuracy and consistency.
• Identify incomplete records, data discrepancies, and reporting gaps that may affect business analysis.
• Coordinate corrective actions and support improvements to CRM data quality.
• Assist with sales forecasting, operational performance tracking, and periodic management reporting.
• Prepare analytical inputs for leadership reviews and business performance discussions.
• Collaborate with Sales, Finance, Legal, and CRM teams to verify transaction information and reconcile reporting differences.
• Support consistent data definitions and reporting standards across relevant business functions.
• Identify opportunities to improve reporting efficiency through workflow enhancements and automation.
• Maintain documentation of data standards, reporting procedures, and analytical processes.
• Translate complex datasets into clear findings that support practical business decisions.

Qualifications and Experience

• Bachelor 's degree.
• 1-3 years of relevant professional experience.
• Strong analytical skills with the ability to interpret business data and identify meaningful trends.
• Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, and basic financial or operational modelling.
• Working knowledge of CRM applications such as Salesforce.
• Ability to develop clear, well-structured presentations using Microsoft PowerPoint.
• Understanding of sales cycles, collections monitoring, and commercial performance indicators.
• Strong attention to detail when reviewing customer records and operational datasets.
• Reliable organizational skills and the ability to manage reporting responsibilities accurately.

Sales Performance and Commercial Analysis

The Analyst will examine sales activity and customer transaction information to identify patterns affecting business performance. Key measures include sales conversion, collections results, customer defaults, and broker activity. Findings will support the identification of operational risks, performance gaps, and opportunities for improvement.

CRM Data Quality and Integrity

Maintaining reliable information across CRM systems is a central responsibility. The position involves reviewing sales, customer, and broker records for accuracy, identifying inconsistencies, and coordinating with relevant teams to resolve data quality concerns. Consistent data standards help improve the reliability of management reporting and business analysis.

Reporting, Dashboards and Forecasting

The Sales Operations Analyst will prepare dashboards, recurring performance reports, and presentations that communicate key business indicators. The role also supports forecasting activities and leadership reviews by organizing relevant information and presenting findings in a clear, actionable format.

Reporting Process Improvement

The position contributes to improving the efficiency and consistency of sales operations reporting. This includes identifying repetitive manual activities, supporting reporting automation, and documenting procedures that strengthen data accuracy and operational consistency.

Cross-Functional Coordination

The Analyst will work with Sales, Finance, Legal and CRM stakeholders to validate information and maintain alignment across reporting sources. Effective collaboration will help resolve data discrepancies, improve transaction visibility, and support accurate performance monitoring.

Skills Set

• Sales operations reporting and analysis
• Microsoft Excel advanced formulas and pivot tables
• Lookup functions and basic data modelling
• Salesforce and CRM data management
• Microsoft PowerPoint reporting and presentations
• Sales conversion and collections analysis
• Broker performance monitoring
• Customer transaction data validation
• Dashboard development and KPI tracking
• Data quality improvement and reconciliation
• Reporting automation and process documentation

Why Join Majid Al Futtaim Properties

This position offers practical experience in sales operations analytics within an established regional real estate business. The role provides exposure to commercial performance reporting, customer transaction analysis, CRM data management, and collaboration with business functions involved in property sales operations. It also offers opportunities to strengthen analytical, reporting, and business intelligence capabilities while contributing to data-driven operational decisions.

About the Company

Majid Al Futtaim develops and operates shopping malls, retail businesses, communities, and entertainment destinations across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Properties supports the group 's real estate development and property operations. Its Sales Operations function uses commercial and customer information to monitor performance, improve reporting accuracy, and support effective business decisions.