Sales Operations Analyst

InterSystems; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

InterSystems in Dubai seeks a seasoned Sales Operations Analyst to support growth in the Middle East. The role focuses on contract management, billing accuracy, and process optimization to help achieve strategic and financial objectives.

Key responsibilities include overseeing contract renewals, coordinating with Legal/Finance for approvals, forecasting billing, and tender preparation. Requires 5+ years in sales ops or contract management, strong Excel, and PEGA CRM experience.

Qualifications

• Bachelor's degree in Science, Business, Law or related field.
• Minimum 5 years experience in sales operations, commercial analysis or contract management.
• Advanced Microsoft Excel proficiency (pivot tables, VLOOKUP, advanced formulas).
• Excellent verbal and written English communication skills.
• Experience with CRM systems (PEGA preferred) and familiarity with sales pipeline and scorecard reporting.
• Detail-oriented with a high level of accuracy in reporting and documentation.
• Proven ability to work cross-functionally with Sales, Legal, Finance and Operations teams.
• Familiarity with public sector procurement frameworks and tendering processes.
• Experience with vendor and third-party relationship management.
• Bilingual Arabic/English is advantageous.

Responsibilities

• Oversee and track customer contracts including renewal cycles and expiration management.
• Support the sales and finance teams by maintaining billing accuracy and licensing compliance through coordination with Customer Operations.
• Manage administrative documentation including privacy statements declarations and maintaining profiles on e-procurement and vendor portals.
• Coordinate with Legal and Finance to obtain internal approvals and signatures for customer contracts and legal documents.
• Track and manage customer change notifications (CCNs) ensuring proper billing inputs and workflow updates.
• Review or assist in drafting customer proposals.
• Collaborate with Finance to forecast billing using PEGA CRM data.
• Coordinate bid and performance bonds with the Bid Manager.
• Assist in the preparation of administrative documents for tenders and contracts.
• Support the full spectrum of pre- and post-contract activities ensuring alignment with best practices.

Skills

Sales data analysis

Cross-functional collaboration

English communication

Detail-oriented reporting

Vendor management

Education

Bachelor's degree in Science, Business, Law or related field

Tools

PEGA CRM

Excel

Job description

Role Summary:

We are seeking anexperienced and capable Sales Operations Analystto support the growth of in the Middle East. This role is pivotal in implementing contract management best practices ensuring compliance optimizing processes and enabling the business to meet its strategic and financial objectives.

Key Responsibilities:

• Oversee and track customer contracts including renewal cycles and expiration management.
• Support the sales and finance teams by maintaining billing accuracy and licensing compliance through coordination with Customer Operations.
• Manage administrative documentation including privacy statements declarations and maintaining profiles on e-procurement and vendor portals.
• Coordinate with Legal and Finance to obtain internal approvals and signatures for customer contracts and legal documents.
• Track and manage customer change notifications (CCNs) ensuring proper billing inputs and workflow updates.
• Review or assist in drafting customer proposals.
• Collaborate with Finance to forecast billing using PEGA CRM data.
• Coordinate bid and performance bonds with the Bid Manager.
• Assist in the preparation of administrative documents for tenders and contracts.
• Support the full spectrum of pre- and post-contract activities ensuring alignment with best practices.

Required Skills and Experience:

• Bachelors degreein Science Business Law or related field;
• Minimum 5 years experiencein sales operations commercial analysis or contract management.
• AdvancedMicrosoft Excelproficiency (pivot tables VLOOKUP advanced formulas).
• Excellent verbal and writtenEnglish communicationskills.
• Strong understanding ofsales data analysisto detect trends variances and improve forecasting accuracy.
• Experience withCRM systems (PEGA preferred)and familiarity with sales pipeline and scorecard reporting.
• Detail-oriented with a high level of accuracy in reporting and documentation.
• Proven ability to work cross-functionally with Sales Legal Finance and Operations teams.
• Familiarity with public sector procurement frameworks and tendering processes.

• Experience withvendor and third-party relationship management.
• Bilingual Arabic/English is advantageous.

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.

Required Experience:

IC