Operations Analyst – Contract Specialist - Moody's Middle East

Operations Analyst – Contract Specialist - Moody's Middle East; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Moody’s Middle East is seeking an Operations Analyst – Contract Specialist to manage the contracting lifecycle for the sales team in Dubai. You will draft, tailor and finalize contracts, ensuring alignment with client needs and internal standards while coordinating with Sales, Legal, Finance, and Administration.

The role emphasizes meticulous attention to detail, strong organizational skills, and the ability to work under tight deadlines.

Qualifications

• Undergraduate degree in finance, business admin, information systems, management or related area.
• Experience in administrative, customer service, finance, legal or sales support, preferably sales/contract‑related.
• Highly organised with multitasking ability in fast-paced environments.
• Extremely detail‑oriented with strong judgment and problem solving.
• Strong teamwork, communication, and relationship‑building skills.
• Proficiency in MS Word/Outlook/Excel/PowerPoint; Salesforce/Apttus experience beneficial.

Responsibilities

• Manage end‑to‑end contracting process from drafting to execution for renewals and new business.
• Draft and tailor contracts meeting client and sales needs while ensuring compliance with policies and SOX controls.
• Collaborate with Sales, Legal, Finance, and Administration to finalize terms and pricing.
• Maintain accurate client data across CRM and systems; ensure pricing and allocations are correct.
• Resolve internal and client queries promptly with high satisfaction; communicate effectively with stakeholders.

Skills

Organised

Communication

Multitasking

Detail‑oriented

Teamwork

Problem solving

MS Office

Salesforce

Apttus

English fluent

Education

Bachelor’s degree

Tools

Salesforce CRM

Apttus

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Operations Analyst – Contract Specialist - Moody’s Middle East

Location: Dubai

Responsibilities

• As part of the global Operations & Strategy team, Operations Analysts (OA) are the firm’s Sales Contract Specialists.
• You will work with a dedicated sales team and contribute to business development objectives by managing the contracting process from start to finish.
• The OA is responsible for drafting & tailoring each contract, ensuring that the terms and license parameters meet the needs of the client and sales team while also complying with organisational standards and protocol.
• This role works closely with many internal stakeholders including Sales, Legal, Finance, and Administration.
• Successful OAs are detail‑oriented and self‑motivated, have excellent communication skills, and demonstrate exceptional multitasking ability under tight deadlines.
• Candidates must have strong organisational skills and be both process‑ and results‑oriented.
• Manage the end‑to‑end process for renewals and new business, supporting a dedicated team of sales representatives and acting as the primary point of contact for contract drafting, negotiation, and execution processes.
• Draft sales contracts in accordance with internal policies and best practices while evaluating both business and client needs and making recommendations to sales representatives. Exercise judgment throughout the contract drafting & negotiation process to resolve issues and ensure compliance with Sarbanes‑Oxley controls.
• Analyse account information, license parameters, and contract terms with extreme attention to detail in order to support the sales team with proposals for pricing and contractual requirements.
• Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices. Ensure all information required for order submission is documented and accurate.
• Facilitate any subsequent changes or adjustments requested by Sales or Client and use discretion in determining course of action.
• Lead collaboration with Finance, Legal, Billing plus other stakeholders to review complex contracts to define specific deliverables, terms, or other contractual elements related to new sales.
• Maintain accurate client data throughout CRM and different systems, ensure pricing and allocations are correct, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle.
• Ensure internal and external client queries are fully resolved in a timely fashion with a high level of satisfaction.

Qualifications

• Undergraduate/first‑level degree (e.g., Bachelor’s degree) in finance, business administration, information systems, management, or other relevant area.
• Prior experience working in an administrative, customer service, finance, legal or sales support role, preferably with a sales‑or contract‑related function, supporting the quote‑to‑cash process.
• Highly organised, with the ability to multitask and prioritise in a fast‑paced, deadline‑driven environment.
• Extremely detail‑oriented.
• Strong teamwork and customer service orientation. Highly responsive and proactive in issue identification, communication, and managing expectations.
• Highly motivated and results‑driven.
• Excellent verbal and written communication and interpersonal skills; ability to build relationships.
• Demonstrates good judgment in problem‑solving and issue escalation.
• Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Experience working with Salesforce CRM and/or Apttus is strongly desired.
• Fluency in English (spoken & written) is essential. For EMEA‑based positions, other European languages would be advantageous.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.