Sales Manager - Leisure

Accor; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Grand Mercure Dubai City seeks a Leisure Sales Manager to proactively generate new business and manage accounts. You will collaborate with the sales team to meet revenue goals, negotiate rates and contracts, and qualify customers.

The role emphasizes relationship building with agencies and direct clients to maximize market share across Dubai. The position requires at least 3 years in hospitality sales, strong communication, and experience with Opera and CRS/GDS systems.

Qualifications

• Minimum three (3) years of sales experience in hospitality.
• Excellent verbal and written communication skills.
• Basic understanding of legal contract language.
• Proven team leader with high energy and motivation and a track record of living the company's values.
• Proficient understanding of computer systems such as Opera, Microsoft Word, Excel & Outlook.
• You’re a strong team leader, natural at managing and inspiring others.

Responsibilities

• Lead hotel’s sales efforts with key leisure market accounts.
• Obtain up to 50-75 new key-prospects weekly.
• Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, and referrals.
• Manage day to day customer support with key agency accounts.
• Maintain prospect, independently solicit and book business, focus on customer relationships to achieve optimum market share.
• Identify and pursue prospective transient business from free market information and purchased leads, analyzing data.
• Quote and negotiate prices with customer representatives and close the sale.
• Coordinate and follow-up with other hotel departments to ensure delivery of superior guest service.
• Input market intelligence information to the Sales Information Management System.

Skills

Leisure sales

Account management

Negotiation

CRS/GDS knowledge

Team leadership

Communication skills

Opera/MS Office

Tools

Opera

Microsoft Word

Excel

Outlook

Job description

Job Description:

Company Description

JoinGrand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

The Leisure Sales Manager is responsible for proactively generating new business, provides account management for new and existing accounts and works with other sales team members to meet and exceed monthly revenue goals. Will also be responsible for the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers.

• Lead hotel’s sales efforts with key leisure market accounts
• Obtain up to 50-75 new key-prospects, on a weekly basis
• Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, and referrals.
• Manage day to day customer support with key agency accounts
• Maintain prospect, independently solicit and book business, focus on customer relationships to achieve optimum market share
• Identify and pursue prospective transient business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participating in conducting customer interviews and preparing customer call analysis report
• Identifies gap periods (30/60/90 days & beyond), recommends targeted sales & marketing
• Demonstrate a thorough knowledge of the CRS system and GDS system
• Always maintain product knowledge including all relevant rate structures and promotional offers
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest service
• As directed, compile and input market intelligence information to the Sales Information Management System

• Conducts site tours and represent the hotel at trade shows, promotional and business events, focusing on all markets, local and national
• Maintains effective involvement with key community organizations
• Achieve established room nights and revenue as outlined by the agreed upon goals
• Any other reasonable duties as assigned by the supervisor or manager

Qualifications

• Minimum three (3) years of sales experience in similar role in hospitality industry.

• Excellent verbal and written communication skills.
• Basic understanding of legal contract language
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook
• You’re a strong team leader, natural at managing and inspiring others in a way that gets the best out of them.

• Job-Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: