Leisure Sales Manager - Travel Trade and Hotel Sales

Accor Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Grand Mercure Dubai City, part of the Accor network, is seeking an experienced leisure sales professional to develop travel trade business and strengthen relationships with leisure market clients in Dubai. The role reports to the Director of Sales and Marketing and focuses on generating new business, managing accounts, and achieving revenue targets.

You will conduct client meetings, monitor market developments, and coordinate group negotiations while maintaining accurate records in hotel

Qualifications

• Bachelor's degree is preferred.
• Minimum 3 years of experience in a similar hospitality sales role.
• Experience developing and maintaining customer relationships within the hospitality industry.
• Strong communication skills and commercial awareness are essential for travel trade engagement.

Responsibilities

• Implement leisure sales and business development activities under guidance of the Director of Sales and Marketing.
• Identify and develop opportunities within leisure and travel trade segments.
• Generate new accounts through direct sales calls and meetings.
• Maintain regular contact with existing travel trade customers.
• Promote the hotel's facilities and services to business partners.
• Execute sales objectives and action plans to hit targets.
• Monitor account performance and identify opportunities to grow revenue.
• Coordinate with hotel colleagues for group business and negotiations.

Skills

Communication skills

Commercial awareness

Client relationship management

Leisure sales

Education

Bachelor's degree

Job description

Overview

Grand Mercure Dubai City, a five-star hotel within the Accor network, is seeking an experienced leisure sales professional to develop travel trade business and strengthen relationships with leisure market clients in Dubai, United Arab Emirates. Reporting to the Director of Sales and Marketing, the role focuses on generating new business, managing existing travel trade accounts, implementing sales action plans and achieving assigned revenue and productivity targets. You will conduct client meetings, maintain regular communication with travel trade partners, identify new business opportunities and monitor market developments. The position also involves managing account information, reporting sales activities and coordinating group business negotiations. The successful candidate will bring at least three years of relevant hospitality experience, strong communication skills, commercial awareness and a professional approach to client relationship management.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Sales-Business Development

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Key Responsibilities

Leisure Sales and Business Development

• Implement sales activities under the guidance of the Director of Sales and Marketing.
• Identify and develop business opportunities within the leisure and travel trade segments.
• Generate new customer accounts through direct sales activities.
• Conduct face-to-face sales calls and telephone discussions with prospective clients.
• Maintain regular contact with existing travel trade customers.
• Promote the hotel 's accommodation, facilities and services to relevant business partners.
• Implement sales objectives and action plans to achieve assigned targets.
• Identify opportunities to increase account production and hotel revenue.

Travel Trade Account Management

• Manage an assigned portfolio of leisure and travel trade accounts.
• Develop prospective accounts and establish suitable sales action plans.
• Maintain professional relationships with existing and potential customers.
• Provide consistent account coverage and client support.
• Review account performance and identify opportunities for additional business.
• Maintain current information about client requirements and business potential.
• Support repeat business through regular communication and relationship management.
• Ensure client servicing activities align with hotel sales objectives.

Sales Negotiations and Group Business

• Conduct commercial discussions with travel trade clients.
• Follow approved hotel selling strategies during negotiations.
• Identify opportunities to maximize business value.
• Monitor the progress of group enquiries and negotiations.
• Provide updates to the Director of Sales and Marketing regarding group business.
• Coordinate relevant information with hotel colleagues when required.
• Maintain accurate records of ongoing commercial discussions.
• Follow established hotel procedures when handling sales agreements and commitments.

Market Analysis and Competitive Awareness

• Monitor developments affecting the leisure travel market.
• Gather information about competitor activities and market conditions.
• Identify changes in customer demand and travel trade business opportunities.
• Provide market feedback to the Director of Sales and Marketing.
• Recommend appropriate sales activities based on market observations.
• Maintain awareness of factors affecting account production and business potential.

Sales Reporting and Administration

• Prepare and submit weekly leisure sales activity reports to the Director of Sales and Marketing.
• Maintain accurate records of sales calls, client meetings and account activities.
• Update customer and contact information in the hotel 's designated systems.
• Maintain account details in the property management system.
• Use Microsoft Office and Outlook for reporting, correspondence and communication.
• Monitor progress against assigned sales objectives.
• Keep relevant sales documentation organized and current.
• Complete departmental reporting and administrative responsibilities within required timelines.

Hotel Product Knowledge and Client Representation

• Maintain detailed knowledge of the hotel 's facilities, amenities and services.
• Understand the property 's distinctive selling points and relevant guest offerings.
• Communicate hotel information accurately during sales presentations and client discussions.
• Maintain awareness of hotel policies affecting client arrangements.
• Represent Grand Mercure Dubai City professionally during sales activities.
• Support a positive image of the hotel through courteous and effective communication.

Professional Conduct and Team Collaboration

• Maintain high standards of professionalism when interacting with guests, clients and colleagues.
• Provide sincere, welcoming and attentive service.
• Demonstrate a positive attitude during daily activities.
• Protect confidential business and client information.
• Follow company and hotel policies and procedures.
• Coordinate effectively with colleagues to support sales objectives.
• Adapt working hours when business requirements increase.
• Complete assigned responsibilities accurately and efficiently.

Qualifications and Experience

Education

• Bachelor 's degree is preferred.

Professional Experience

• Minimum 3 years of experience in a similar role within the hospitality industry.
• Experience developing and maintaining customer relationships.
• Familiarity with hotel sales activities and account management.
• Understanding of sales objectives, account development and business negotiations.

Sales and Commercial Skills

• Ability to identify and develop new business opportunities.
• Strong client relationship management skills.
• Confidence conducting direct sales calls and customer meetings.
• Ability to implement sales action plans and work toward performance targets.
• Commercial awareness and a results-oriented approach.
• Basic understanding of legal contract language.

Communication and Computer Skills

• Excellent verbal and written communication skills.
• Professional approach to client correspondence and sales presentations.
• Good working knowledge of Microsoft Office.
• Familiarity with Microsoft Outlook.
• Ability to use available technology for reporting and maintaining client records.
• Strong organizational and follow-up skills.

Leadership and Personal Attributes

• Proven team leadership capabilities.
• High level of energy and motivation.
• Ability to work collaboratively with colleagues.
• Professional conduct and sound business ethics.
• Commitment to the company 's values.
• Positive attitude toward guests and colleagues.
• Ability to adapt to changing operational requirements.

About Grand Mercure Dubai City

Grand Mercure Dubai City is a five-star Accor hotel featuring 361 rooms, diverse dining venues and modern meeting facilities. The hotel combines international hospitality standards with an appreciation for local culture and guest experiences. As part of the Sales and Marketing team, you will contribute to the hotel 's leisure business development by maintaining travel trade relationships, identifying commercial opportunities and supporting revenue objectives. Accor promotes an inclusive working environment and encourages professional development, teamwork and career growth across its hospitality network. The company is committed to attracting, recruiting and promoting diverse talent.

For more information about careers at Accor, visit: https://careers.accor.com/