Guest Experience Specialist - Front Desk & Bell Services

Aloft Hotels; Abu Dhabi; On-site; AED 60,000 - 84,000; Full time

Job summary

Aloft Hotels in Abu Dhabi National Exhibition Centre is seeking a Guest Experience Expert to guide guests through their stay and deliver a memorable experience. You will be on your feet, ready to assist with requests, transport luggage, and share local area highlights.

The role emphasizes professional appearance, adherence to policies, and safe operations. A high school diploma is required, with no prior experience necessary.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Greet guests and deliver a range of services to ensure a memorable stay.
• Process operational needs and assist guests with requests and inquiries.
• Complete reports and highlight local area highlights for guests.
• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms or bell area.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Aloft Hotels in Abu Dhabi National Exhibition Centre is seeking a Guest Experience Expert to guide guests through their stay and deliver a memorable experience. You will be on your feet, ready to assist with requests, transport luggage, and share local area highlights.

The role emphasizes professional appearance, adherence to policies, and safe operations. A high school diploma is required, with no prior experience necessary.