Sales Enablement and Retention Assistant

Cigna; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Cigna in Dubai is seeking a Sales Enablement & Retention Assistant to support the sales and retention functions with proactive outreach, document collection, CRM management, and administrative coordination.

The role emphasizes data accuracy, timely follow-ups, and effective communication with customers and internal stakeholders to improve lead conversion and overall sales efficiency.

Qualifications

• Experience with CRM systems and data entry.
• Strong communication skills with customers and internal stakeholders.
• Detail-oriented with good organizational abilities.

Responsibilities

• POA KYC Collection: Proactively call and email assigned KYC and POA cases to obtain up-to-date documentation within specified timeframes. Validate and assess the acceptability of submitted documents. Identify potential cancellation risks and escalate to the appropriate Account Manager. Accurately update customer and document information in the CRM system.
• Contacting Old Opportunities: Reconnect with previous leads via email or call to assess renewed interest. Update lead status and details in the CRM system. Flag re-engaged leads for follow-up by the sales team.

Skills

CRM management

Customer communication

Data accuracy

Administrative coordination

Tools

CRM software

Job description

OVERVIEW nbsp

The Sales Enablement amp Retention Assistant role is a critical part of the sales operations team providing essential administrative and customer engagement support to drive retention and conversion This role ensures the smooth handling of documentation lead follow-ups and CRM updates enabling the sales team to focus on high-value activities and customer interactions

YOUR ROLE

This position is responsible for supporting the sales and retention functions through proactive outreach document collection CRM management and administrative coordination The ideal candidate will be detail- oriented organized and comfortable communicating with customers and internal stakeholders They will play a key role in maintaining data accuracy improving lead conversion and supporting the overall efficiency of the sales process

Key accountabilities

• POA KYC Collection Proactively call and email assigned KYC and POA cases to obtain up-to-date documentation within specified timeframes Validate and assess the acceptability of submitted documents Identify potential cancellation risks and escalates to the appropriate Account Manager Accurately update customer and document information in the CRM system
• Contacting Old Opportunities Reconnect with previous leads via email or call to assess renewed interest Update lead status and details in the CRM system Flag re-engaged leads for follow-up by the sales team

The ideal candidate will be detail- oriented, organized, and comfortable communicating with customers and internal stakeholders. They will play a key role in maintaining data accuracy improving lead conversion and supporting the overall efficiency of the sales process.