Sales Development Representative (MEA)

Creatio; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Job summary

Creatio, a Dubai-based AI CRM and workflow platform, seeks a Sales Development Representative (MEA) to generate qualified opportunities and support growth across the Middle East & Africa. The role emphasizes collaboration with sales and marketing, with a hybrid work setup in Dubai.

The ideal candidate will have 1–3 years in SDR or related B2B SaaS sales, strong communication skills, and fluency in English and Arabic. Proficiency with CRM tools and outreach platforms is expected.

Qualifications

• Proficiency in English (B2) required.
• Fluency in Arabic required.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, results-driven environment.
• Experience with B2B SaaS, CRM, or automation software is preferred.
• Familiarity with AI trends and CRM tools is advantageous.

Responsibilities

• Lead generation and prospecting to identify opportunities.
• Analyze market trends and target industry segments.
• Collaborate with Sales & Marketing to ensure lead quality.
• Maintain accurate CRM records and track metrics.
• Design and execute outreach via email, phone, and LinkedIn.
• continuously improve outreach effectiveness and results.

Skills

English (B2)

Arabic

Communication skills

Tools

Sales Navigator

Outreach.io

CRM software

Job description

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list , recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For:

We are seeking a passionate, proactive, and results-driven Sales Development Representative (MEA)who is excited to contribute to a fast-growing and innovative company. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.

You should be a strong team player with excellent communication skills, eager to learn and grow, and ready to make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.

The role is based in Dubai, UAE.

Responsibilities:

• Lead Generation & Prospecting: Proactively engage with prospective clients, identify and qualify sales opportunities, and generate interest in Creatio’s products.
• Market Research & Intelligence: Analyze the competitive landscape, identify target industry segments, and stay up to date on trends in CRM and low-code automation.
• Collaboration with Sales & Marketing: Partner closely with sales executives to align on lead quality and conversion strategy, ensuring a seamless hand-off of qualified opportunities.
• Pipeline Management: Keep CRM records accurate and up to date, manage lead and account data, and track progress against sales metrics.
• Outbound Campaigns: Design and execute personalized email, phone, and LinkedIn outreach to engage prospects and build a strong, healthy pipeline.
• Performance Optimization: Continuously test and refine outreach techniques, adopting best practices to improve prospecting effectiveness and results.

Requirements:

• Industry Knowledge: 1-3 years of experience in an SDR, staffing, or related sales role, ideally within B2B SaaS, CRM, or automation software.
• Proven Track Record: Demonstrated success in generating leads, consistently meeting or exceeding KPIs, and contributing to revenue growth.
• CRM and Sales Tools: Proficiency with CRM software and experience using prospecting tools such as Sales Navigator, Outreach.io, or similar.
• Understanding of AI & CRM Trends: Familiarity with AI developments and CRM software, along with an understanding of how these technologies impact business operations.
• Availability to work from the office in a hybrid environment.
• Fluency in English (B2) and Arabic.

What you should expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.