Sales Associate - Fashion

Majid Al Futtaim; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Majid Al Futtaim is seeking a Sales Associate for Lifestyle Operations in Abu Dhabi to deliver exceptional customer service, understand customer needs and drive sales within a high-volume retail environment.

You will be responsible for meeting sales targets, using product knowledge to upsell and cross-sell, while upholding store standards and security policies. 1–2 years of experience and a high school certificate are required, with flexible, customer-centric collaboration with the store team.

Qualifications

• High School Certificate required.
• 1–2 years industry experience.
• Strong communication and customer service skills.

Responsibilities

• Be the champion of customer service standards per Majid Al Futtaim guidelines.
• Address customer concerns promptly and professionally, escalating when necessary.
• Achieve set sales targets and use upselling/cross-selling opportunities.
• Maintain store standards, cleanliness, tidiness and replenishment.
• Follow store security policies to minimize stock loss and handle transactions.

Skills

Communication skills

Customer service

Education

High School Certificate

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day

JOB TITLE

Sales Associate | Majid Al Futtaim Lifestyle | Operations

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience
• Good Communication Skills
• Excellent Customer Service

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.